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The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
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I had no problems renting through this service. Ive been renting cabins and home in Pinetop for the last ten years or more. This provider answered any questions I had and usually within a few minutes. The cabin was well stocked. It was a little hot, but there were fans we used and it was the 4th of July weekend and its always a little warmer!
Our condo was exactly as described. Communication with the owner was easy and quick. Working with Evolve made our stay so simple and relaxing.
We could not have been happier with our stay at this house. Booking was easy, communication was great and the place was just as described. We loved the updates from evolve as our stay drew closer.
Evolve was great at answering questions, returning emails, sending my confirmations, and promptly sending check-in information faster than most other rental places.
Was very pleased.
Complete and accurate details about checking in, and other information. Much better than most Airbnb's.
Clean, comfortable, open space. Close to everything
It was a very relaxing atmosphere and enjoyed with my family.
Great experience with Evolve for our rental in Anchorage. Great communication throughout the process. The property was wonderful, well appointed and in great shape.
We were very satisfied with all of our results. Simple to book and all of our needs were met. Thank you for making our trip perfect 😊!
They were easy to deal with. The only problem and it was a common problem with others was the lack of communication with the actual manager of the unit. They tell you on the last automated email a week before, to email the manager a few days before for check in info but they never emailed back. The day of check in no one emailed me or called with the unit info. I did call and got through to who I think was the manager, who then text me the unit info. But up till the check in time you start to wonder if you have been scammed.
Not being able to change the door lock code was really the only major problem. We didn't feel that secure. Emailing them with problems and concerns was fast once your in the unit.
Loved everything about this rental! Close to things we wanted to do and see. Clean. Friendly hosts. Quiet country setting. Designated parking.
We arrived at the residence about a 1/2 hour prior to check in time. A call to the rental manager was answered promptly and we were allowed access. The door lock had been recently replaced and it would not work. Another call to the manager got us instant access thru the garage. We were traveling with our dog and having a nice fenced backyard was really nice. The house sat above Hwy 101. At times the highway noise was a little loud. It did not bother us. The property location is centrally located between Tillamok, Or and Rockaway Beach Oregon. Many beaches nearby and state parks were close. We would definitely go back.
Overall experience is great, home, location and more... clean and cozy house.
We stayed at this beautiful condo for 8 nights starting 7/25. Such great contact and help from the owners! They went above and beyond when I dropped my Garmin Inreach onto to an unoccupied deck below.
Our most enjoyable times were on the large, riverside deck. The sounds of the river were so relaxing! NO construction noise at all, even though there was a big road project going on. Sleeping at night with all sliding doors open (they all have magnetic bug screens), and having the indoor temps drop into probably the high 60s was amazing! They do have a portable "swamp cooler" that you can use, and move it wherever you need it. We did not feel the least inclined to use it. High 80's outside during the day, but this condo stayed VERY comfortable.
The unit is nicely updated, very clean and has its own private sauna and parking.
I could keep going on...I will just say we hope to stay here again, at Eric and Stephanie's condo!
The communication after reservation was xlnt. I received emails immediately and there were follow up emails as well as our rental time approached. We were given site specific info early enough to allay anxiety. When we did have to contact our rental contact upon arrival an agent glitch was taken care of very quick. We were quickly notified our agent was on vacation and a substitute jumped in immediately. Our only problem was early on when we wanted to alter our reservation. The online contact system failed incredibly. After trying it several days we instead used the phone and our request was taken care of.
We were basically ''feed'' to death. A fee for this, a fee for that, which was almost half of what the total nightly rate was. The worst was the one for.damage protection.which was mandatory. It should have been refunded, considering there was no damage done. The cleaning fee was high, and we were instructed to do some of the duties upon leaving that should have been the responsibility of the housekeeper. When I booked almost a year prior, I should have been diligent as to each and every thing we were being charged for, at which time we would...not...have booked. It is confusing being that this was originally through VRBO, and somehow Evolve became...involved! Due to all of this, we will no longer be using VRBO!
This vacation home was wonderful for 10 adults and 4 children aged 5 and under. The house was spacious and clean. The indoor pool was amazing; we enjoyed it every day!
The only recommendation is to make sure there are plenty of paper products for 10 adults. We could have used another role of paper towels and there was not enough toilet paper. There were 4 extra rolls in the master bedroom, but they were partial rolls. We had to go out and buy some.
Large home, tiki bar, pool, hot tub, large lawn for games and privacy. Host was amazing! Would highly recommend!
We loved our stay in Evergreen. The home had a beautiful setting. We had moose, elk and deer in the yard. The kids loved playing in the creek. The house had everything anyone would need.
Answer: Avoid Evolve it will be a major mistake listing your property with them. The client support is all flash with no substance. The owner protection insurance is a scam! The listing description was never correct, my Financial lost was over $6000 due to guest damages that were supposedly covered. The corporate infrastructure is amateurish and segmented without leadership.

