Evolve Vacation RentalReviews 1,238

I booked an AirBNB using Evolve as the host at a listing on Bryson City NC. 2 days before our arrival time, we were going over the check in details and discovered that several recent reviews (over pat couple weeks) had stated there was a German cockroach infestation in the home. Killing 20/30 roaches per day. I reached out and voiced my concerns with this and asked for a full refund, in which they declined. They would not even discuss the issue, even though this cancellation was not at any fault of our own. Stating that we did not arrive to the house to verify those accusations, even though EVOLVE responded to the bad reviews stating they were aware, and the house had been fumigated. And the review right after said fumigation, said EVOLVE assured her it was handled, and it was not. They saw cockroaches their stay and could not even stay in the home. Very tasteless for a company that is so called a 5-star company. They handled this inappropriately knowing they were at fault for the cancellation

Be Warned Owners- don't work with Evolve. They charged us almost 4,000 because we had a damages to our home that would not allow guests to stay. We cancelled the booking with ample time and sent in documentation to evolve. They had plenty of time to rebook the guests. We were still charged so much money for this. We completely regret working with Evolve and will tell everyone we know not to make the same mistake.

I listed two homes with Evolve and wish I never had. I had issues with their management from the very beginning. They recommended a cleaning company that was absolutely terrible and resulted in two bad reviews about the cleanliness of one house. Once they didn't show up before a guest arrived and once they left the bedrooms and bathrooms completely not cleaned. Both resulted in bad reviews. I also found that Evolve did not have my listings up on the houses and a couple different points. When I sent a request in about it they said I didn't know how to look it up. Wrong! After the request the listings happened to pop back up. They went from everyone getting the same listing coverage for 10 percent to having to pay for better coverage. Such a scam. The guest damage insurance that Evolve supposedly provides is a joke. They try every way they can to get out of paying. I turned in legitimate photos and receipts and I never did get paid. I had so much trouble I finally quit. It was an awful experience listing with them.

Upon arrival we had trouble accessing the unit. The code we were given did not work however we eventually were able to get in with a different code and some persistence.

The hot tub was not on when we arrived and was at about 65 degrees. We contacted the guest contact and asked To have someone sent out. He assured us that if we turned it on it would be ready by the next morning however it took 2 days to heat up. I insisted on having someone come and inspect the hot tub. They did not send anyone.

A couple of days later we noticed many bugs all over the floors, which my children were sleeping on. We let the guest co tact know but I went ahead and sprayed for bugs myself.

A few days later the hot tub (and pool) was moldy from stagnant water. Because no one came out to inspect it as requested no one had chlorine in the hot tub. This was then addressed by them draining the hot tub and refilling it with cold water. This then took another 2 days to heat up.

I additionally informed the guest contact about the water being awfully smelly. The shower specifically smelled like moldy water. The owner inspected the water from the outside saying he didn't notice anything. I let them know that they could have someone enter the unit to inspect the shower as it was very bad. They said someone would inspect it but I never heard anything further. The water still smells and was never addressed.

I'm extremely disappointed in the unit. It seems as though no one really cares and the guest contact didn't seem to be bothered. Evolve was also not very helpful in the matter. The unit is certainly not as pictured, especially the backyard.