evoReviews 31,120

I had issues with ski boots. Evo accepted them back with full refund. I did have to contact several people because at first I was told they could not be returned. So, if you get someone that says no, hang up and call again. Evo has the best prices and now I feel better about being able to return items.

I ordered from Evo as they promised me 15% off my order and put out a sneaky pop up illusion of up to another another 35 % off of the board I purchased. After the purchase there were no discounts applied. #sad face. The app was easy to use, nice styling and functionality but I $#*!ing hate being lied to by retailers. I emailed them and will wait and see what they do and if they deliver. They did have the board and some dope educational videos/sizing charts that provided more detail than Ski Pro, Peter Glenn and some of the other skid row retailers. I hope they GG me and give me some of my cheddar back as life is better with more cheddar. As they know bc they lied to me to snack on my cheddar bay biscuits. Call me! Paublo…? ARE YOU KEEPING CLEAN? Love u?

I went in really clear: I have really big calves and wanted wider boots. I paid $500 for my custom boots with heat mold. I have never adjusted to these. I am miserable every single time in my boots, this is my second season with them. I have been to the mountain about 20 times with them. It just so happens, I met a friend who wears the same size as me. She was fitted in wides but has a narrow foot and HATES the same Atomic boots that I have... so we are fortunately going to trade. Now I have to pay for new bindings and get those attached. I like the store, they definitely know what they're talking about, but don't sell us on just what you have in stock, definitely seems like that happened knowing she has a very narrow foot and opposite for me.

Warning to potential evo.com customers. It's not clearly stated on their website upfront that returns aren't free. I'm sure it's in the small print but it should be on the main menu.

Black Friday is busy. I get that, but at least tell me where my order is within 4 weeks. I ordered ski poles and helmet not expecting anything fast, but the order tracker told me nothing even after 4 weeks. Even after contacting them, no answer until I send a cancellation request. Then I get an update saying my order was shipped, and an customer service email saying they couldnt cancel because it was shipped... But the ski poles were missing. Another 2 weeks to see if it will be shipped. No communication again. Sent another cancellation request. Same: order shipped and an email saying they could not cancel because it was shipped. I received the poles... With a missing tip. Trying to get help but not answer. Next step: use credit card company to cancel payment to get an answer from Evo. Evo... Evil!

Terrible, the worst e-commerce experience ever. I ordered for my kid on 11-25-2022, which they indicated it will be delivered by 12-07-2022. Now it's 12-16-2022 but it's not even shipped yet - keep showing it's ready to ship. I called them several times, the machine answers they're very busy so don't accept calls then disconnected. I emailed their customer service several times. First time they answered and said the product is not available (still, they are shown available on the website) and requested should cancel or receive a replacement skis, so asked what would be the replacement - brand, model, price etc. No answer until now. So requested cancel the orders and refund them. No answers again yet. They're full of lies (still selling the products online they don't have), they're stealing (by not shipping, not delivering for weeks, not refunding). They're seriously something wrong. Don't buy there. I'm sure I'm not the only one experiencing this currently. They don't have the skis that they show online. And they keep lying and no reply.

I don't post here but have proof of the purchase: the emails from them, etc.)

Terrible organization, terrible store, I regretted contacting them, competence level 0. I paid for my order on 11-22-22 they sent me a letter that my order would be sent within 2-4 days, today 12-08-22 and my order is even not sent yet, they answer my inquiries in 3 days and just say a they are very busy, the attitude towards customers is terrible, I was hoping for them, and I have already missed several trips to the mountains, but the newsletter is sent every day. And no one can answer where my order is... I do not advise buying here...

We were very pleased with the ankle deck boots. They are very durable, sturdy and comfortable! Attractive and received promptly!

I accidentally shipped back the wrong piece of equipment with my return, Brett and the warehouse team helped me out big time and took care of it. Awesome customer service! Thank you Brett and team.

Nick the GM was as on the spot catering to our every need. Then the food! WOW! One of the best in Portland!

I love evo car share, when it works. The premise is simple and effective. You book a car, you drive it around, you drop it off when you're done. The problem is that the app doesn't always work. I went to get a car just now, and I had an appointment, but when I got to where the car was supposed to be, it wasn't there. I looked around the area and couldn't see it. The other available cars were all miles away and I had to cancel my plans as I wasn't going to be able to get there in time. So, completely ineffective in this instance, and super frustrating. There have been other times when I've booked a car and when I got there, the car didn't start, or there was a flat tire, etc. which amounted to the same thing. If I've been able to leave lots of time, I can find another car, but if not, it messes up my schedule and I have to cancel or change plans. Another issue is that there are not enough cars. In my area, in any of the peak periods, I generally have to walk for miles to find a car. If evo had more cars in its fleet, I suspect this would not be as much of an issue, though it will always be an issue during periods when people are doing all their errands and activities. Overall, it's a good service, but always have a back up.

Signed up for site with promise of 15% off first order. Put in credit card information and also promo code then I noticed that the 15% wasn't taken off. Spoke with the representative and of course there was an exclusion which excludes the majority of things on their site. Bait and switch. My wife said too good to be true and as usual she was right.

I've ordered from them multiple times but received a life jacked that after it's use was found to be defective.
The rear flotation panel turned sideways and rolled up making it unwearable. I called to get a replacement and was told that it would be up to jet pilot what they would do and usually takes a couple of weeks. If they chose to take the return. I just got the product…. Now I have to wait a min of two weeks?
Just passing on the policy.

I shop for pleasure, relaxation and not to be thrust into someone's political position on sexuality. I don't care what your orientation is, its your business, please do not force me to stop shopping and debate politics that do not interest me. I am no longer your customer, not because of any position you take but because you try to force me into your arena and I just came here to spend money, not think about things that do not matter to me. Please stop sending me emails to harass me into seeing your political point of view.

I received a snowboard, which was in a cardbox with no protection padding inside. I saw an inch hole on the box and sure enough, there's a dent on the board. Probably okay for riding but it sucks. They could have added some crushed packing paper or something for protection. It seems they don't really care. I'll never buy from this vendor.

Everything came in perfect from Evo! I was super pleased with how quick everything shipped. I got a Nidecker board and bindings, super sick setup that I cannot wait to ride! Unfortunately, one of my bindings was slightly defective and I had the easiest time working with customer service on getting a replacement sent back. Also the turnover has been so fast, I sent them out on a Friday and they are getting here on Wednesday! Thank you Evo!

Do not spend your money or waste your time with EVO. This company is slow, poorly ran, and is not worth your time. You might as well drive to the actual manufacturers of snowboards and pick one up because you will get it quicker than ordering online. I ordered a Ride Algorhythm in November for Christmas and they delayed clear into February, so I cancelled the order and called up Ride. The board arrived two days later.