evoReviews 31,119

It's just unfair how they steal your money and it's complicated and just not worth it. It's hard to cancel the membership and I have paid for it without me knowing and after I thought I canceled the membership it just kept charging me for more money.

I love this company, and have shopped at the flagship store a few times. SO BUMMED that I have chosen the free shipping option for my last few purchases. It's disappointing to not receive your item within 10 days- and to have to fight to find your package. Talking to customer service reminded me that they turn their UPS over to USPS at the last minute and that packages WILL GET LOST with this economy shipping option. I wish they would get it together and offer reliable shipping at no cost to the customer. SO BUMMED! (I can't add a proof of purchase photo because it's been lost in the mail!)

Ordered an expensive shirt and was sent over the male version instead female. There was no declaration on the product site. Customer service said I should have guessed because model was male. I didn't even know there are male and female version of the product as there was no declaration. Customer service refused to help - said it it my problem. Never again!

Just purchased 6 boat fenders through evo. Due to manufacturer flaw 3 broke. The dock line provided had a loop for attaching said fenders. The loop broke dropping the fenders and leaving just lines tied to the boat that I had just got wrapped! So I lost $100 in fenders and basically destroyed the side of the boat.
I contacted them hoping to get replacement fenders and they told me "if I didn't know how to tie on the fenders they couldn't warranty that"
Basically calling me an idiot. Lifelong boater and have used my old fenders for the past 5 seasons without issue. Decided to "upgrade" to protect my wrap.
EVO AND THEIR CUSTOMER SERVICE ARE A JOKE.
DO YOURSELF A FAVOR AND FIND A DIFFERENT PLACE FOR SPORTING GOODS

Got my shoes and they are missing shoe laces. Contacted the customer service and talked to
Brad Simpson <*******@evo.com>. He is the best of all. I shop online all the time and this is the very first time that I get such an amazing customer service. Evo, You are so lucky to have an employee like brad.

If you're an avid cyclist looking for top-of-the-line gear, you can definitely find everything you need on Evo. I've recently purchased my Patagonia Dirt Roamer Storm Pants and Jacket and this is the best bicycle gear I've ever had. The attention to detail in both pieces is impressive. The pants have reinforced areas in high-wear zones, while the jacket has a variety of pockets for storing essentials like energy gels and keys. They are made from durable, waterproof materials that have held up well in even the toughest conditions. I also want to appreciate the fast delivery and will definitely order again!

Evo cancelled our account with no notice and they had almost no notes in their system on what the issue was and no explanation about why we were not notified in advance. When I finally got a hold of them they were not helpful at all and just did not care about what happened. They just kept saying they cant help me because my account is cancelled due to some ACH issue between banks. Our first notice this was happening, after over a decade of service, was our customers not being able to book online and it continued to not work for 36 hours while I got set up with another company.

I would avoid Evo. This was just the most bizarre experience ever. It works fine until you actually need some help with something and then they basically just tell you sorry about your luck.

My husband and I went to watch creed 3. We never received the food we ordered, only a bill. An hour into the movie we pressed our service button, but no one ever came back. Instead of trying to fix the problem they just charged about card. I'm so disappointed. It was our first time here we had really high hopes