evoReviews 31,105

I really needed a ski bag to get my skis from where they are being stored to my house. My family was flying in for the holidays so I paid extra for fast shipping so that my ski bag would arrive at their house before they left and they could bring them to me. Evo NEVER DROPPED MY PACKAGE AT FEDEX. So now I'm really in a bind and going to have to find a different way to get my skis back to my current house from where they're being stored (an 8 hour drive away) before ski season (less than a month away).

I'm really hoping Evo will make this right.

I recently shopped at evo.com and had a great experience overall. They offer a fantastic selection of outdoor gear and apparel, and I found exactly what I needed for my upcoming ski trip. The website is easy to navigate, and the product descriptions were spot-on. My order arrived on time and everything was in perfect condition. The only reason I'm giving four stars instead of five is because I had a bit of trouble with customer service response time. But overall, I'm quite satisfied and will definitely shop here again!

Purchased a new Santa Cruz mtn bike earlier this summer. Took it in for 90 day (free) tune up after Christmas. Obviously late. No worries. Dani (sp?) in the shop (Salt Lake) was extremely helpful, courteous and knowledgeable. Excellent customer service.

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

It's just unfair how they steal your money and it's complicated and just not worth it. It's hard to cancel the membership and I have paid for it without me knowing and after I thought I canceled the membership it just kept charging me for more money.

I love this company, and have shopped at the flagship store a few times. SO BUMMED that I have chosen the free shipping option for my last few purchases. It's disappointing to not receive your item within 10 days- and to have to fight to find your package. Talking to customer service reminded me that they turn their UPS over to USPS at the last minute and that packages WILL GET LOST with this economy shipping option. I wish they would get it together and offer reliable shipping at no cost to the customer. SO BUMMED! (I can't add a proof of purchase photo because it's been lost in the mail!)

Ordered an expensive shirt and was sent over the male version instead female. There was no declaration on the product site. Customer service said I should have guessed because model was male. I didn't even know there are male and female version of the product as there was no declaration. Customer service refused to help - said it it my problem. Never again!

Just purchased 6 boat fenders through evo. Due to manufacturer flaw 3 broke. The dock line provided had a loop for attaching said fenders. The loop broke dropping the fenders and leaving just lines tied to the boat that I had just got wrapped! So I lost $100 in fenders and basically destroyed the side of the boat.
I contacted them hoping to get replacement fenders and they told me "if I didn't know how to tie on the fenders they couldn't warranty that"
Basically calling me an idiot. Lifelong boater and have used my old fenders for the past 5 seasons without issue. Decided to "upgrade" to protect my wrap.
EVO AND THEIR CUSTOMER SERVICE ARE A JOKE.
DO YOURSELF A FAVOR AND FIND A DIFFERENT PLACE FOR SPORTING GOODS