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eVitamins

2.6

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eVitamins Reviews Summary

eVitamins demonstrates a mixed reputation among customers, with notable strengths in product quality and timely shipping for many users. Positive feedback highlights excellent customer service experiences, particularly in resolving issues and providing updates on orders. However, significant concerns arise regarding order fulfillment delays, refund difficulties, and inconsistent customer support, leading to frustration for several customers. Overall, while many express satisfaction with their purchases and the company's offerings, recurring issues with service reliability and responsiveness suggest a need for improvement in customer communication and order management.

This summary is generated by AI, based on text from customer reviews

service
49
value
49
shipping
51
quality
43

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Brazil
1 review
2 helpful votes
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Happy end
August 23, 2019

Small problems with the tracking code, but with a happy ending! The product that was supposedly lost, finally reached its destination.

Date of experience: August 21, 2019
e V. eVitamins Rep
over a year old

Greetings,
We are very sorry for any issues you have experienced but were happy to hear that your finally arrived to your destination. We're always working on ways to improve our service and ship times so we appreciate your patience while we continue to improve. Also, we very much value all feedback to improve our service so please let us know if you have any other questions or comments.
Sincerely,

The eVitamins Customer Support Team
https://www.evitamins.com

India
1 review
3 helpful votes
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American frauds
August 8, 2019

Order ******* never received the items, no refund also, And customer care never responds. The site created only to cheat. They even give fake tracking IDs.

Date of experience: August 8, 2019
e V. eVitamins Rep
over a year old

Greetings,
We are very sorry for any issues you have experienced and your order has been refunded. Please know that we ship to countries worldwide and always provide real tracking ID's. We very much value all feedback so that we may continue to improve our service. If your have any other questions or comments, please let us know.
Sincerely,

The eVitamins Customer Support Team
https://www.evitamins.com

France
1 review
4 helpful votes
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Very disappointing
July 16, 2019

Ordered 4 products, only received 2. No reply from customer service despite sending evidence of not receiving full order. Avoid this site at all cost.

Date of experience: July 16, 2019
Maryland
1 review
1 helpful vote
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Update: my supplements did arrive! (Actually the very day I posted this review - go figure). Yeah! So, I have updated my stars to 4 and dinged this place 1 star for poor communication. But not a scam site.

Original posting: I ordered supplements. The site even sent a shipping confirmation - supposedly through DHL. I checked the shipment tracking confirmation at DHL - guess what - NOT FOUND. No response from the store and phone number doesn't answer. Seems sketchy.

Date of experience: June 11, 2019
Italy
1 review
4 helpful votes
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International scam
June 2, 2019

I have never received the vitamins I ordered. I contacted the customer service and they said that the package was stopped at the Customs. I asked for reimbursement and they refused it, saying that it is not their responsibility if the shipping does not arrive or if there are problems with the customs. If they know that there are customs problems with certain countries, they should not export to those countries. Shipping or customs problems should be solved by them and not by customers, and if there is no way to overcome those problems, then they should not be selling to international countries. No information about the risks of international shipping was provided to me at the moment I clicked on the order, so this lack of information is misleading for international customers. For sure this is the last time that I place an order with them, this is a scam for international buyers.

Date of experience: June 2, 2019
GB
1 review
6 helpful votes
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I purchased a powdered vitamin supplement from this site. Not onlt did the delivery take a month to arrive, I was not told how long it would be at all or what day it would possibly arrive.

Then when it did eventually arrive I had to pay an additional £18 import tax on top of delivery I had already paid. Also the powder I bought is supposed to come with a specific scoop for measuring the powder supplement to take each day and this was not in the box!

When contacting eVitamins about this I received poor service and almost a week later.

Will NEVER use this site again and will make sure to share my experience.

Date of experience: April 10, 2019
France
1 review
3 helpful votes
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This site is a scam. I ordered 2 months ago a package never received.
The site presents a lot of products that it does not have in stock, with a price more attractive than the competing sites.
Except he does not have the vast majority of these products and marinates the customer:
- for the reception of the parcel: an email of Pete M. Reassures us by telling us to wait, that the delays of sending are very long.
- for the refund request after 2 months of waiting: an email from Pete M. Reassures us by apologizing and telling us that the exact amount of the order has been refunded on our credit card.
My bank checked, she has no record of the refund and told me that they had other complaints for this site.
Many opinions are negative on Spanish, French, German and Anglo-Saxon sites.
This site is a pure scam,

Date of experience: February 20, 2019
Canada
1 review
3 helpful votes
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Terrible delivery and terrible customer service. No sign of my product and ordered a month ago. Company does not care or track delivery. Do not recommend company at all.

Date of experience: February 16, 2019
France
1 review
4 helpful votes
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Scam
February 9, 2019

Following an order not received for almost 2 months, after 2 direct reminders and 3 negative reviews on Evitamins (including 2 on Anglo-Saxon sites), I receive an email from Pete M. Of Evitamins telling me that an investigation was going to be open about my order not received and that I would be refunded...
This site is a huge scam for non-Americans, it has scammed hundreds of thousands of customers around the world for 10 years under different names (Evtiamines.com in 2009 for example). It does not have the products it offers and attracts customers with prices lower than those found on honest sites (ex: Biovea).
In short, I know that I will never be reimbursed (33 lost) but I want to warn non-US customers: THIS SITE IS A BIG SCAM, SHAME IN AMERICA NOT TO PROHIBIT.

Date of experience: February 9, 2019
California
1 review
7 helpful votes
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Good Site
January 22, 2019

This is my second order with them so far. First order arrived on time and was packed nicely. I found the cost both times to be cheaper than other vitamin merchants I compared them against.

Date of experience: January 21, 2019
California
1 review
5 helpful votes
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Much delay in shipping
August 31, 2018

I was supposed to get my vitamins today and it has not even been shipped. Over promise and under deliver. Stay away

Date of experience: August 31, 2018
New York
1 review
4 helpful votes
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This company leaves a lot to be desired. I placed an order on July 15 which did not ship out until July 20 and I finally received it on July 27! Good luck with accurate tracking information through their web site, it's absolutely useless. The customer service dept. is an absolute joke. They are unprofessional, argumentative and confrontational when approached. Warning: Avoid customer service rep. Pete M., the guy is an arrogant and useless windbag who babbles nonsense

I will give them a 10+ for their email spamming.

Date of experience: July 28, 2018
1 review
0 helpful votes
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Great
July 14, 2018

I ordered some vitamins from Australia and received them in about 10 days. These items were much cheaper than i can buy locally and less than other websites I fould as well. Thanks for the great service.

Date of experience: July 13, 2018
New Zealand
2 reviews
27 helpful votes
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AVOID AT ALL COST!
March 24, 2018

This company markets in New Zealand, even has a New Zealand contact number, yet refuses to take any form of responsibility when the items ordered suddenly "vanish" and never make it to my destination. The item had a tracking code that CLEARLY shows it never made it to me, and upon reporting it to the company, they straight up refuse to provide refund while claiming the item was "non-trackable" while they gave me a TRACKING number. In other words, logic is far beyond these people therefore I recommend to any and all considering ordering from them, to avoid at all costs. There are MANY options out there to get your vitamins, just make sure it ain't this one.

Tracking as proof of my claims: UM*******US. Feel free to look it up on USPS' website.

Date of experience: March 24, 2018
1 review
0 helpful votes
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Awesome Service!
February 18, 2018

Always has what I need and ships quick. Great pricing too! Very competitive with other sites I've shopped at.

Date of experience: February 16, 2018
Minnesota
1 review
14 helpful votes
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I find so many trustworthy brands on this site, and they're all at such great prices. Domestic shipments take about a week to be delivered unless an item is backordered - then it takes about an additional 3-4 business days. Customer service has always been fast to respond if I inquire about any delays. Check out their "Today's Deals" too! You'll find BOGOs or free gifts with purchase promotions. The link is slightly tucked away at the top, but it's a gem!

Date of experience: February 16, 2018
Ohio
2 reviews
13 helpful votes
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Very happy!
February 15, 2018

I ordered a few items and they processed and shipped right away. Customer service was pleasant when I contacted for tracking details on my order to see when I should expect it. Prices were great and my package arrived quickly. Will definitely use in the future. Overall a very pleasant experience!

Date of experience: February 14, 2018
India
1 review
2 helpful votes
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I ordered melatonin which was listed on their website. It took them a week to let me know it was out of stock. They promised me a refund in 3-5 working days. It didn't arrive. I had to chase them several times and it finally arrives a week late but was also £5 short. Avoid at all costs!

Date of experience: February 14, 2018
e V. eVitamins Rep
over a year old

Hello Tomasz,

We apologize for any confusion regarding the refund processed back to your account. Your refund was successfully issued and approved by your card issuer on 2/6/2018 at 9:12:41 AM EST for the full amount captured. We have sent a screenshot with these details for review to clarify any confusion. We hope these details are helpful and if there is anything else we can assist you with please feel free to contact us.

Regards,
The eVitamins Customer Support Team

Spain
5 reviews
13 helpful votes
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Soo happy!
December 22, 2017

I order regularly ffom eVitamins, overseas orders. They have a great customer service, and if any problem arises there's always a solution. Great site!

Date of experience: December 21, 2017
Pennsylvania
1 review
11 helpful votes
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Second Order
September 2, 2017
Updated review

This is my second order with eVitamins and I very pleased with my recent transaction with eVitamins. I received $5 off my first order cause I put in GET5OFF when I checkout. My package shipped next day and arrived quickly and was just as I expected. I contacted customer service cause I realized I entered my email address wrong and they were quick to help and take care of it for me. I will definitely order from them again in the future.

Date of experience: September 1, 2017

Good prices, fast shipping
September 2, 2017
Previous review

First time using eVitamins and I must say I was pleasantly surprised. The prices were competitive and the shipping was fast. Has to contact customer service for help and they were friendly and got back to me quickly. Was nice.

Date of experience: February 24, 2017