Holland & BarrettReviews 5

I have shopped online with Holland & Barrett since the start of the Covid pandemic. I can get very good prices when they are doing special offers. But set against this is very poor customer service. In particular very poor packing of goods resulting in damage to products. They also use Hermes/Evri for deliveries who do not deliver on time and again damage deliveries through careless handling. When you try to complain it is also automated responses and there is no evidence that they are trying to improve their service. Attached is a photo of my most recent delivery - split milk cartons in a poorly packed box.

I usually visit a high street store to purchase from Holland and Barrett but decided to order online. There were lots of offers like the 'Penny' offers that I took advantage of. However, whilst I think that H&B offer good quality goods, I think it can be a bit pricey at times, even with their money off offers. I got drawn in by the buy one get one half price deals, so my online order was more than I originally wanted to pay. Having said all of that I am still impressed with their service. The only other fault is that your goods take longer to arrive than you would expect. Overall yes I would recommend to others and I still would give them 5 stars!

Really helpful staff in-store. Helped me save money by pointing out deals. Do lack some items that I have been searching for, seems to be more products online and downside is it is a bit pricey! Always try to take advantage of their penny sales.