EvilControllersReviews 3,811

The website is straight forward and easy to navigate. Great customer support. Great custom product

Very detailed and specific for options I don't know too much about. Very informative. Ppl replied to my questions via email usually within 2 hrs of the same day.

The only bad thing I have to say about the whole entire experience at all was the USPS shipping which had nothing to do with these guys... they got the remote done in a timely order. Best controller I have ever used

This is my 3rd evil controller i love them! Love u guys give me that free controller! The sticks are awesome the detail is amazing and the rapid fire is on point.

My controller came broken. I emailed them and they responded very fast. They sent me a shipping label and I shipped it back. I received it very quickly after the repaired/replaced it. Controller works flawlessly and I have no complaints. Website is easy to use and everything is very explanatory.

They are junk! The controllers break easily, The controller we bought had issues from the beginning. Save your money and buy a better brand. The customer service is awful and the higher you go up the ladder the worse it gets! They know they are junk as well. 90 day warranty unless you spend another $14.95 for the year warranty that doesn't cover thumb drift. $24.95 for two years that doesn't cover anything. If Xbox changes their controller they no longer cover the older style! Buy a better brand from a better company!

First of all, I'll try to be honest, short and sweet.

I purchased my controller about a year ago and all seemed to be fine for a few month or so. The paddles worked, button/thumb stick feedback was great, although the controller did feel a little light and almost cheap.

3 months into it, a few buttons started sticking, so I contacted customer service and had to get it repaired. 2 weeks go by and I receive my controller again and it works!

Fast forward another 2 months, and I begin to run into some issues with the triggers/bumpers not responding when pulled. I contact customer service again, they have me send in the controller, and blah blah blah I get it back 2 weeks later (I purchased the 12 month warranty).

To be honest at this point I stop playing with my shift controller just because it's caused issues and problems. Another 4 months go by and I start playing again with it, and yet again I run into issues with the buttons sticking as well as the thumb sticks getting stuck forward. Customer service, send it in, get it back 2 weeks later...

After I received my controller for the 3rd time getting repairs in less than a year, the left thumbstick does not work at all. I contact customer support and they say that is apparently party of "thumbstick drift" which they do not cover, and would charge me $60 to repair (on a controller that I paid over $200 for). I'm not sure why that is considered under thumbstick drift, but the fact that the controller has had to be sent in 3 to 4 times in less than a year for repairs shows that it is a low quality controller.

I have asked for a refund or repair, and they refuse to do so now without me paying. Overall, I like the idea of this controller, however it is very low quality and by no means would recommend it. Unfortunately this was not a good purchase made, and please read this when thinking of purchasing their controllers.

I spent a lot of time determining where I wanted to order a custom controler from. I hear Evil Controlers was "the best". So I decided to order my controller from them. Ordering online was simple and easy. My control arrived me sooner than I expected but that is because they controller did not have the customizations that I ordered. I attempted to contact customer service multiple times by phone by email and by Facebook. I was unable to get a hold of them to resolve the situation until about 3 or 4 days later. The basically said sorry you can ever refund or you can return it and they can fix it. I asked for a refund. I shipped the controller back two weeks later I received my refund and it wasn't even a full refund. I am highly just satisfied with the service I received from evil controllers and I will never order from them again.

4 and a half Star I feel is a fair rating. I had to take half a star cause the controller didnt work in the first place.
I got my controller sometime in 2016. I had a issue with one of the controller triggers. But once I contacted evil's customer service member Josh. He did everything within his power to get me a working controller. And despite the initial problem I will be buying more controller for evil strictly because of their customer service..

I recently purchased a fully loaded PS4 controller from Evil Controllers and I couldn't be more happier with my purchase.

While there were some questions and concerns with my controller the staff at Evil Controllers were more than happy to help out and really went above and beyond to satisfy a customer, and I'm not saying this lightly I have deal with customer service from game from Blizzard, Activision and I'm confident to say that Evil Controllers customer service reminds me of my days playing World of Warcraft and talking with support staff at Blizzard.

Very kind, very friendly and clearly bunch of individuals who love to game and are passionate about their product and firmly stand behind it.

And I appreciate that, I'm sure my good friend Mr. DJ Khaled would also appreciate this and order another one of these controllers for himself no doubt!

Thanks guys for being an awesome company.

Regards,
Shawn

Ordered a pair of DIY kits to upgrade my xbox 360 controllers, 3 weeks later they haven't even shipped them yet even after assuring me they would be in the mail LAST WEEK.

When I asked them about it, they said they would "Put in a request for more information" and just never responded.

The price they ask for what they provide is pretty steep; two get a pair of full controllers will cost almost as much as the console in the first place and it's not really a good sign that they have production / shipping problems in July considering it's not a major gift or retail season.

I've called twice and got no response, e-mail / website communication seems to have about a 20+ hour delay. I wouldn't say I feel scammed but I most likely wont do business with them again nor recommend them unless something changes.

I ordered the master mod controller for the hubby for Father's Day. I ordered may 21st and it didn't arrive till June 18th after having to call and hope that someone answered the phone a few times. There were no instructions with the controller. After watching numerous YouTube videos and using the instructions on their web site the controller did NOTHING :/ also had a rechargibl battery in the back but no charger. I specifically wanted the back where I could change the batteries. Customer service is... Well... IF ur lucky enough for someone to answer. Sucks. WILL NOT DO BUISNESS WITH AGAIN!

Item arrived at my house in 2 days from purchase date and is totally just what I expected.

I have bought one in past. Worthless out of the box. Sent it in and it was repaired. Thought it was a fluke. Loved that controller. Fast forward to Xbox one. Bought one for my Xbox one as well. Also garbage. Not one mod works. Spent five weeks trying to get ahold of someone. No one bothers with you. No one calls you back. The live chat never works. Emails are always ignored. Finally got a hold of someone who basically said yea it's broke. We will email you a return label. Another week goes by. No label and once again all my calls ignored. Controller still useless. Worst customer service ever and terrible products. Highly recommend you get a different controller and stay far away from Evil Controllers.

Received a Evil Controller for my birthday and the quality is good. So far no issue with heavy Halo play. You can Buy these at best buy so I suggest trying them out first before buying a fully custom one from the website. They do cost a bit.