On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EvilControllers Reviews Summary
Evil Controllers has garnered a reputation for providing high-quality, customizable gaming controllers, with many customers expressing satisfaction with the product's functionality and design. The company's customer service is frequently praised for its responsiveness and support, particularly in resolving issues and accommodating special requests. However, common concerns include lengthy shipping times, especially for international orders, and occasional product defects that require returns. Despite these drawbacks, the overall sentiment leans positive, with many customers appreciating the personalized service and the company's commitment to accessibility for gamers with disabilities.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Overall experience very good. Had little problems with PayPal but the controller selection, customer service and simplicity were the best I have ever got. Shipping was a little delayed but I was on vacation so no problem! Just hope you guys start to make more PlayStation stuff.
Won't show design of controller when i select a certain accessory need more variety of designs, l. E. d. S colors and price are ridiculous but I'm a gamer soo... -__-
Purchased before and never even got the correct product. After endless emails and calling 10 + and being told that the new product was being on the way and having to keep calling and finding out the issue was never fixed I gave up. The only reason im purchasing is because its a gift for a friend. Otherwise you would not be getting my money again.
Couldn't easily go back to add a discount code. If i did go back i had to create the controller all over again. Just a pain to have to rebuild it. Wasn't able to easily modify my cart neither.
It would be nice if you offered discounts for purchases over $***
When i was about to proceed to checkout it kept sending me back to the main page!
My son could not email me the controller he built like most sites allow therefore he had to come to my house and rebuild the controller he wanted on my computer.
Online checkout was a nightmare with my credit info verified several several times and was not able to process had to create a paypal account to place order. Even spoke with livechat
Its taken us around and hour to place this order, had to change names and cards. Took 2 people to place the order. At first shipping was free and by the time we finished there was a charge.
Website was VERY difficult to navigate and information seemed to change every time logging on. I will NOT be using this website again, the ONLY reason I did is because my son insisted.
It was very difficult to customize our controller. We could not get "Customize Quadrants" to ever get past player 1. You cannot save as you go so if you need to leave the site or get kicked out, you lose everything you have done. NOT USER FRIENDLY
Theres not enough info on how to make it work I've tried inputting the codes given for Rapid fire and my guns are shooting slow it doesn't lock In yall need better in game tutorial especially for the price
User interface is clunky and how you charge repairs is funky
User interface is clunky and how you charge repairs is funky
Excellent. I knew someone out there could help me. Thanks to online friends who told me about EvilControllers. Like I said Awesome!
Great service. I've had 2 Evil Controllers prior. Tried a SCUF this last year and will never go back.
Great service. I've had 2 Evil Controllers prior. Tried a SCUF this last year and will never go back.
Overall easy buying experience and the quality so far is really good. I had a few minor issues with the controller (cosmetic only just being picky). Everything works really well... just a solid controller.
A easy and straight forward process
Easy to understand custom build options with amazing explainations for first time buyers. Controller comes as expected in very convenient time.
I used AmazonPay and no where in the checkout process did I select a shipping address. I just clicked "Place Order" so if there is a step following this that allows me to input a shipping address, I don't know about it and am concerned. Whatever the case is for shipping address and using AmazonPay, there should be s note telling customers how the shipping address is decided before they hit the "Place Order" button.
Your checkout process is super hard ever time I hit the checkout button it would take me back to my cart. Then make me do the whole process all over again. It was causing me to get furstrated with the whole thing and just give up. If not for my husband wanting the controller I would of just said $#*! it.
Your checkout process is super hard ever time I hit the checkout button it would take me back to my cart. Then make me do the whole process all over again. It was causing me to get furstrated with the whole thing and just give up. If not for my husband wanting the controller I would of just said fuck it.
My experience with evil controllers was excellent. The shipping time was right on point even a little early. The customer service was perfect they seem glad to answer questions over email. And my controller was in perfect condition when it arrived no problems at all, besides my LB button being stuck down due to shipping but I easily pulled on it and it was fixed.
The website is straight forward and easy to navigate. Great customer support. Great custom product
The website is straight forward and easy to navigate.
From the business
We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account