Eve's AddictionReviews 313

I have ovarian cancer I bought a ring with my three boys birthstones I received it and before having it on more than an hour the middle stone came out. So I sent it back and got a new stone put in I recieved my ring back and I didn't even have it two days and the same stone fell out again. Now I am disabled stay at home don't drive have no car don't work I lay in bed all day and watch t. V. So there is no reason at all the same stone, should've just came out again I reached out to them and they wouldn't do anything for me and won't respond to me I paid over 40$ for a ring I never got to wear out of my house. I never got to wear it to my chemo sessions I wanted to have my boys with me during my sessions because my husband was murdered in 2013 and my young boys are all I have. I was hoping to be laid to rest with my ring. I'm on social security I get less than 500$ a month I saved for 8 months 5$ a month to buy this ring and they don't have the decency to make it right! They had another ring I wanted to get that was 5 stones so I could add me and my deceased husband but they will not get another sent out of me! A bunch of thieves! They don't even get one star (well this site wouldn't let me give them no stars so I have no choice but to give them one to be able to submit my review)

I ordered a gold and silver birthstone bracelet. Was disappointed because they were more like a young girl's bracelet. I expected better quality for the price. They each had birthstones inside of them. The stones were so tiny. I mean very, very tiny that you could not see them through the bracelet. I would not recommend ordering from this company. You are better off going to your local mall or jewelry store and finding something nicer. These were gifts for my daughters who are moms. I was embarrassed to give the bracelets to them.

I thought it would be a super cute idea to get my boyfriend a necklace with an engraved tag for Christmas. I found evesaddiction online & the prices were reasonable so I made the purchase. However, ever since then, I realize I have made a terrible mistake. They charged my credit card TWICE due to some random "holding fee" which literally makes no sense- no other website does that. I had to call them TWICE to get this charge reversed (they probably would have just kept my money otherwise!). I also ordered it Dec 10th and paid for 7-10 day shipping. It has YET to arrive! It is now a two days away from January, and as I track my package online it still says another 9 days remaining until delivery. This is was supposed to be a Christmas present. Overall, this was probably one of the worst online purchase experiences I have ever had. They double charged me, the over the phone customer service was atrocious, and I have yet to receive my package. I am begging you, whoever is reading this, DO NOT, I repeat DO NOT order off of evesaddiction! I promise you will get screwed over!

I wanted to buy a silver chain. I entered by debit info and then it said they don't accept debit which was fine. 2 hours later I check my account and they had taken out $50 of my debit account. I called and asked why and the man would only repeat the same answer and not further investigate. Near the end I could hear people in the background laughing and I could hear him trying not to laugh as he was talking to me. As a person who works in a call centre myself, I'm very unimpressed with this customer service.

Not a reliable company! They do not keep their word. I ordered a product and needed to return it so I called within 12 hours to cancel the order and the rep on the phone told me no problem they will cancel it and not charge me. One day later I get an email saying the order was shipped and my credit card was charged multiple times. I called back and they said they had no record of my Previous conversation meanwhile all conversations are recorded. Now I have to dispute the charge through my credit card. Not trustworthy at all!

My husband surprised me with a beautiful birthstone set from Eve's Addiction (EA). Bracelet, ring, and necklace.
Within weeks, a stone fell out of the ring. EA emailed a shipping label to return it to be fixed. Two weeks later, a stone fell out of the bracelet. We decided to wait until the ring was returned to me before mailing the bracelet to be fixed. The ring took TWO MONTHS to be returned and the new stone was badly glued onto the ring. During this wait the chain of the necklace broke amd a stone fell out of it as well!

The fact that all three pieces broke in some way within 2 months proves the horrible quality of materials.

Think twice before buying from this company.

The website offers next day shipping so I felt comfortable placing an order and assuming that it would be here in time to give as a birthday gift. Not so much! I ordered on Saturday, it shipped on Tuesday, it is now Thursday afternoon and there is still no tracking information. It reads "on its way to USPS", 5 days after ordering. I have contacted customer service 4 times and have received nothing but one line responses about when it was shipped. Not a single we're sorry, let us make this right. Maybe their jewelry is nice, but I can't recommend a company with so little regard for customer service.