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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Perfect advice... it helped me a lot. I will make sure I use Etrailer to purchase any future parts needs in regard to trailers. I'm glad I ask.
Thank you for your information regarding the Truck Mount 2-bike Rack for my 2015 Lincoln MKZ. I appreciate your speediness in which you replied and I will be considering in the future to purchase a bike rack.
John H. not only provided me with a highly-informative response, but did so very quickly! I immediately solved my breakaway switch problem and was off on our trip the next morning - thanks again!
I had a question regarding the proper product to order and my question was quickly answered with detail. I have not installed the product yet, but Im confident if I should have any issues the folks at etrailer will be more than willing to assist. Thank you!
I was looking for insight and guidance on weight distribution hitches, ask a question provided the details and received very descriptive answers and options. Adam R. Knows his stuff! Thanks Adam!
Thanks your answer was very helpful. The relay will keep my 2008 Jeep Grand Cherokee legal when using the motor Home turn and brake with a supplemental brake system in the towed. Thanks for the quick response.
Confirmed that this rack was not too tall for my application. I ordered it on Monday and it arrived on Wednesday.
I sent in a question about suspension parts for my Winnebago prior to ordering, It took a couple of days to get a response, I guess because they put it up on the website. After I got the response, the prices on the items I inquired about had gone up. I called etrailer and was basically told that prices change frequently. One item had only had a modest price increase so I ordered it. The next day I checked order status and the other item I wanted went back to the price I had originally seen on the website, so I ordered it. So kinda awkward but in the end it worked out.
I will be purchasing the recommended box when i can save the cash, been researching and he was spot on. More helpful than the actual makers of the boxes
Thanks it was right on the money. Also I placed an order ordder # ******* I have yet to receive a order confirmation and tracking info.
It's such a treat to find a company with great products, excellent prices and amazing customer service. Etrailer is amazing.
easy to order, delivered when they said, great price, couldn't ask for anything else..
would order from them again and tell my friends to check it out...
Jameson, I keep my tires inflated to the recommended inflation and have even tried 10 lbs over. The air temp. Seems To be usually in the mid to upper 90s. Im Leary of a 75 mph tire since that is right about the speed I travel. What would you recomend for a 85 MPH tire and load range D? How long to get them? What about increasing the tire size? See my original post below.
Every year I tow a 19 Bass Boat from Florida to Missouri in July. For the last 4 years I have a blowout or TWO! Im running Goodyear Marathon 205/75 R14 load range C. I dont put any extra weight in the boat and travel@ 70 to 74 MPH in 90 degree plus heat. Im getting too old for. This what is the best tire solution I could do.
Asked by: Rick G
Expert Reply:
Most trailer tires are only rated for 65 MPH so the issue you are having could easily be from heat build up due to the speed rating getting exceeded. Other possibility is that the tires aren't inflated to their max pressure. Trailer tires need to be inflated to the max pressure to ensure you get the full capacity and and don't cause excessive heat build up.
What I would recommend for you tire size is the # LHWL201. This tire has a speed rating of 75 mph and has a weight capacity of 1,760 lbs at 50 psi. What's also great is that it has a 2 year roadside assistance program
If your RV or trailer has a flat tire, call the help line and a technician will come change the flat for you. You can call 24 hours a day, 7 days a week, and 365 days a year from anywhere in the United States, Canada, or Puerto Rico.
I can't say enough good about etrailer... they are my go-to source for all things trailer, tow and vehicle specific related inquiries. I even post their options on various rv and towing forums I participate in.
I had a question specific to fitting bike racks for my car/hitch size which I needed validation on after watching several bike rack review videos. I posted my question and within 24hours had the info I needed. Very informative website and great support. Thank you.
Kyle, thanks for your quick response. I went ahead and ordered a set of 4 fast gun turnbuckles that should arrive sometime today.
Much appreciated!
Scott Stricker
I inquired into the specifications and compatability of a swiveling shower head attachment/ bracket. Jason promptly replied and prepared a web page with the answer which I could access with just a click on the link in his responsive email.
Jameson replied very fast and his info. Was very helpful. I will be ordering from E-trailer very soon.
I received a prompt reply with more information than I expected without any further questions. The information was valuable to make the buying decision.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members