etrailerReviews 18,889

Special thanks to Jon J for his prompt and concise response to my technical question regarding installing a specific trailer hitch on a vehicle with rear view cameras and emergency rear access braking.

Conner answered the questions 100%. Rack should be here tomorrow and after installation we will see his knowledge

Brint was very helpful in answering and researching my questions. I appreciate it. Seems to be a good company with responsive customer service.

The response I got from Jameson was quick, thoughtful, well explained and something I had not considered. This site has been very helpful.

I really am not to happy about having an Unsightly trailer hitch on my Audi A7
I would prefer a truck mounted unit that I can remove when not needing it
What would you recommend?

Kyle analyzed the information I gave him on my towing issue and demonstrated his expertise with a well thought-out response. He struck with me through several rounds of clarifying questions. He provided an educational video that cleared-up a misconception of the issue on my part. I will be ordering parts and following his suggests to solve my issue.

My question regarding a choice between two tire wheel sizes was answered, however, I would of liked to have know WHY the etrailer expert selected the size that he did. Also a more detailed answer that perhaps included pros and cons of either size. My bad for not asking for more information in my question.

I purchased this Trailair air ride from our 5th dealer here in town. They never reallt explained to me how to air up the system before I left. I asked etrailer about how I should air up the bag, with a load and attached to my truck or while tt is standing on its own. Etrailer Jon was very helpful and sent me a link to a video on how to install the new pin box and how to air it up! Thanks Jon G!

Answer was very clear and complete. The best part was the short video that was attached to the answer. Very easy to understand.

It fitted perfectly, and it took about 30 minutes to replace.it worked from the first try.So far completely satisfied.

I was looking for a replacement wiring harness and the tech support (Charles) provided me with great info to help me select the correct harness.

I was looking to buy a weight distribution system and came across etrailer and wasnt sure if the one I was looking at would work with my pickup and camper
So I contacted them and asked a few questions and got the answers I needed and Im glad these guys know what they sell and are there for your convenience

Great help in solving the issue. Followed the reply information, which solved the problem. Would recommend you services highly to people with wiring issues!

I was trying to find a heavy duty variable height hitch for my 6" lifted F150. Brint came back with a recommendation for the Gen-Y hitch which is perfect for my application and also called up the manufacturer to ask them a design question about the hitch while I waited on the phone before I made the purchase - very helpful.

I was pleasantly surprised with both the speed and thoroughness of Adam's response to my question. Very helpful, I was able to order exactly what I needed.

Thanks, etrailer has always provided great service. I can trust their professional advice is correct.