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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I have been looking for a bike rack for my vehicle. Thanks to Timothy for giving a quick and detailed explanation.
Jason understood my question and answered it accurately and completely. I appreciate the knowledge and willingness to help your customers. Thanks much.
The instructions that came with the unit tell how to install the baffles but it is not clear where the baffle actually goes.....Atwood customer service says no baffles but the instructions say differently....
Employee answered all my questions. This is an excellent bike rack and will get many years of enjoyment out of it.
Yes quick answer, but not sure we have the right part, etrailer has said one part number and roadmaster has said another one. And parts come from roadmaster
Go figure
I am impressed with the Etrailer website which provides so much useful information when I am looking for rack solutions for my RV or car. Recently I asked a question and received a quick, helpful response. Thanks!
The pro, Jameson replied with great feedback, and added all part numbers that were needed to answer my question. I will definitely follow his recommendations. Thank you very much..
Question answered and Chris explained his reasoning and gave a tip. Saris rack was easy to assemble and is light and easy to put on & take off. Thank You!
Communication and service is great. Specialists' advises were helpful. Our part is on the way and now I am sure I am waiting for the right part of our lift.
Never fails... You ask and a professional tech answers all your questions without trying sell you the most expensive parts just to make money..
Contacted e-trailer to get a quote for hitch installation. I got a quick response from Jameson that gave me an excellent option.
My questions were answered quickly and professionally, I will be ordering the Rock Tamers in the next couple of weeks.
Etrailer is simply amazing, they provide a lot of information and customer support. As a new boat owner, the trailer I purchased with the boat needs a lot of work and Etrailer has been instrumental in answering all of my product technical questions related to bunk board placements, live loads, and even additional welding configuration tips. As a new boat trailer owner, Etrailer was able to provide an education that was instrumental in configuring my trailer.
I reached out for fitment questions for a motorcycle carrier that would work for my mini bike and received a very prompt reply... i'm glad i did or i would have ordered the wrong one.
Chris figured out exactly what I was talking about and came up with a solution. I guess I need to write at least 100 characters... ok, done. Thanks!
I've been studying boats and trailers in adds. Some don't have any, others have one and I've seen some with two or three. My opinion is that three is better at guiding the boat and keeping it straight especially if there's current.
I appreciated the effort Jameson put into providing me with a detailed reply and recommendation. However, I am reluctant to change my OEM hitch for a larger 2" after-market hitch, not just due to my recent investment in the OEM hitch, but also because it goes against Honda's recommendations. I'm not sure if that would void the warranty on my brand new car, and I'm also concerned about causing damage to the car. An after-market class III 2" hitch would definitely give me a lot more options for bike racks and other accessories, but it also would enable me to attach accessories that are too heavy, which the CR-V is not built to handle. Although I could keep the weight limit in mind myself- a future user or owner of my car might not. I decided to be cautious and stick to Honda's recommendations for my new car. I bought a Yakima Literider 3, which is aluminum (so the rack itself is light.) It can hold 3 bikes, but only up to 90 lbs total. Their marketing material actually shows the rack on a CR-V, so it seems like this rack was built with the CR-V in mind. I am still very limited in the weight of the bikes, but it was the only solution I could come up with that works with the Honda hitch and weight limits.
Purchased trailer wheels from those guys. After 8 months and only 100 mi in them, they started to rot. Cracks everywhere, not safe for driving at all. I wrote a review, which they never published because is not at least 4 or 5 stars. Go look a the products reviews on their page. You will see ONLY 5 star reviews!
Great response regarding my question, very helpful and knowledgeable staff. Very excited to get my order. Very nice doing business with etrailer.com.
I appreciate the turn around time and the details provided in the response to my question, Chris even went so far as to reach out to other owners of my hitch to get their opinions. While I have decided to fabricate my own cover (only because the other covers were not large enough to cover the sliding rails) that is not one bit the "fault" of etrailer (I blame B&W :) )
I am completely satisfied with my interactions here, and would recommend to anyone.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members