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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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New York
1 review
0 helpful votes
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I've only bought five or six things from etrailer, but the site is especially informative, with clear, exhaustive explanations (a good thing!) and videos to help one decide. The prices seem a little better than others, and the shipping is quick and accurate. I kinda love 'em.

Date of experience: May 27, 2023
Connecticut
1 review
0 helpful votes
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Excellent service from etraiker
May 27, 2023

Easy, efficient communications with etrailer. I appreciated the advice with making my selection.

Date of experience: May 27, 2023
Tennessee
1 review
0 helpful votes
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Bad
June 26, 2023

Late getting here both switches were broke that operates jack.

Date of experience: May 27, 2023
Iowa
1 review
0 helpful votes
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Edge trim
May 27, 2023

Got home to see it was delivered. Shipping cardboard tube was bent. Sure as heck upon sliding out the trim it was bent too. No fault to Etrailer...Likely bent in the delivery process.

Date of experience: May 27, 2023
Ohio
1 review
0 helpful votes
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Great company
May 27, 2023

Quick easy and as described what else can I say but great experience

Date of experience: May 27, 2023
New York
1 review
0 helpful votes
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Great fit and value
May 27, 2023

I have purchased 2 hitches that have been perfect fit, I finally received my bike carrier and it looks good.

Date of experience: May 27, 2023
North Carolina
1 review
0 helpful votes
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Awesome!
May 27, 2023

Ordered this for a spare but liked it so good that I ordered another so I can use these instead of the old ones I have.

Date of experience: May 27, 2023
Wisconsin
1 review
0 helpful votes
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Awesome
May 27, 2023

We received it in about 1 week time frame. Everything fit on the bumper and not to much issues.

Date of experience: May 26, 2023
Louisiana
1 review
0 helpful votes
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Easy to install
May 27, 2023

Good site just need bigger tie wraps. Plug and play

Date of experience: May 26, 2023
Utah
1 review
0 helpful votes
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Top notch
May 27, 2023

The item is what I was searching for and it will fulfill my needs perfectly.

Date of experience: May 26, 2023
California
1 review
0 helpful votes
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Arrived quickly, appears to be exactly what's needed. Haven't installed the new part yet.

Date of experience: May 26, 2023
Massachusetts
2 reviews
0 helpful votes
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This was the second trailer hitch I had ordered from etrailer and just like the first one which was for a different auto manufacturer it went without out a hitch! No problems at all, very easy to install. Instructions were good, accurate and everything went very smoothly.
Items were packaged very well so no parts were lost during shipping.

Date of experience: May 26, 2023
New Jersey
1 review
0 helpful votes
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Great customer service
May 27, 2023

The customer service is excellent and they reach out in regards to your order to ensure that everything went smoothly.

Date of experience: May 26, 2023
South Carolina
2 reviews
0 helpful votes
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New wheels for my boat trailer
May 27, 2023

Very pleased wheels are just what I wanted. They arrived in just an arrived in just a few days and they were well packed excellent shape when they arrived.

Date of experience: May 26, 2023
Louisiana
1 review
0 helpful votes
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Excellent Service
May 27, 2023

Very good. I ordered this trailer hitch for a good friend who is not familiar with using a computer. The website is easy to use. The order arrived undamaged and on the time and date promised. I am very pleased with etrailer and would use them agoain.

Date of experience: May 26, 2023
Texas
1 review
0 helpful votes
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All good!
May 27, 2023

It was easy. Ordering, installing. Easy. I was worried it wouldn't fit. No lift, no ramps just pushed it up and bolted right in!

Date of experience: May 26, 2023
Vermont
1 review
0 helpful votes
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Straight forward
May 27, 2023
Updated review

Everything is unknown at this point...however all the YouTube videos show it to be straight forward as far as the assembly persedurs go...

Date of experience: May 26, 2023

Everything is unknown at this point...
June 19, 2023
Previous review

Everything is unknown at this point...

Date of experience: May 19, 2023
Arizona
1 review
0 helpful votes
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Good replacement!
May 27, 2023

This is a great replacement for my discontinued tub. They only problems I had was the drain hole wasn't in the same place.

Date of experience: May 26, 2023
Illinois
1 review
0 helpful votes
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Hitch
May 27, 2023

Great service great ordering and good follow up on my purchase

Date of experience: May 26, 2023
Colorado
1 review
0 helpful votes
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What I was looking for
May 27, 2023

Everything worked as expected. With all of the aftermarket junk parts that originated in China, I was looking for an American Company that took pride in their product. Although this product was also made in China, it is clear that Westin placed strict quality control measures i the manufacturing process.

Date of experience: May 26, 2023

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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