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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Excellent website. Great video to describe type of wiring harness to order.
Ordered 4 wheel hubs and bearing sets. Needed them in a hurry. Was going to take longer than i had to get them. I called and talked with them, they were able to get them expidited to me within the next 2 days! Cost me alittle more. But i needed them and they delivered. Thanks!
The box was all torn up like it had been dragged here by a chain. Probably the delivery companies issue. The oven's back bottom corner was bent in, but didn't look like it should mess with its function.
Needed to have a bike rack for my van. Had it delivered to the shop that was going to install for me. Had bike rack attached on the same day. Product seems to be good quality.
Great experience, easy and quick. Have order before and have had great experience each time
Easy to find what I needed and get it ordered. Got my order quick and installed perfectly. Couldn't be happier.
Excellent, quick order and discounted item Box was a little beat up but product was in great shape
Reps follow you through item selection, verify delivery and are responsive to questions or issues.
I asked the Chat window if my trailer ball holder was compatible with my hitch and was told it would fit. It took an hour of grinding to make it fit.
Good description of products and accompanying videos.
Couldn't locate what I wanted on the website so I emailed a question and got an email back with the item which I ordered.
Great quality at an affordable price! Super fast handling and shipping also! Thank you
Quick and easy transaction!Super fast shipping and excellent customer service.Everything went extremely well and easy!
The tires on my trailer were very old and need to be replaced but I I was unsure about sizing tires and wheels on a trailer. Was it was better or more cost effective to just buy the tires and have them installed on the old rims, or to buy tires installed on new rims? Which would be the right tires and wheels to buy for for my utility trailer? Sizing was explained very well on the etrailer website- I ordered 2 tires installed on wheels which came quickly, were reasonably priced and fit perfectly.
Shipping took long. Instruction were poor, photos were too dark and low quality. Irregardless installation was ok. Once installed the product looks and fit great.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members