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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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North Carolina
2 reviews
0 helpful votes
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It's a Toyota thing
May 28, 2023

Detailed notes for FWD/AWD on the Venza was very handy. Instructions were clear and concise. This is my second rack from etrailer for my other vehicless

Date of experience: May 27, 2023
Missouri
1 review
0 helpful votes
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Great service
May 28, 2023

Good service, quick delivery! I've ordered from etrailer multiple times and have always been completely satisfied with the experience.

Date of experience: May 27, 2023
Ohio
1 review
0 helpful votes
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I ordered (and have ordered in the past) from etrailer but also my son has ordered things in the past. Even though I entered my name for the order they put his name on the order. It created a lot of confusion. Whoever orders should have their name on the order, not whoever ordered last. This creates problems when you submit paperwork to get reimbursed and the packing slip and receipt have someone else's name on it. That was why I only did 4 stars. If the name would have stayed the way I entered it I would have put 5 stars.

Date of experience: May 27, 2023
Michigan
1 review
0 helpful votes
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Leverer
May 27, 2023

Good and fast service on my order they have a good product that I wanted

Date of experience: May 27, 2023
Oklahoma
1 review
0 helpful votes
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Prius Fit
May 27, 2023

I ordered the hitch and it came in record time! It was. Abit difficult to install what with the required removal of all the plastic trim but eventually I did get the hitch installed and hope to reinstall the plastic tomorrow. It seems to fit properly.

Date of experience: May 27, 2023
Maine
1 review
0 helpful votes
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Pump
May 27, 2023

I feel like I'm working with a local, mom and pop store. Great communication and service.
Thank you!

Date of experience: May 27, 2023
Virginia
1 review
0 helpful votes
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Great service
May 27, 2023

I received the product at the expected date without issues. Seems to have good quality.

Date of experience: May 27, 2023
Kentucky
1 review
0 helpful votes
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Console
May 27, 2023

Got it on time in good shape, happy with my purchase

Date of experience: May 27, 2023
Arizona
1 review
0 helpful votes
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It was fine
May 27, 2023

I found a trailer hitch receiver that I wanted, ordered it, and received it.

Date of experience: May 27, 2023
Wyoming
1 review
0 helpful votes
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Delivery was relatively fast.
May 27, 2023

After receiving our stairs, I ordered the wrong size, after contacting customer service there is a 123.00 return shipping fee, wich is disappointing, because I intend to order the correct size as soon as I return the oversized stairs..

Date of experience: May 27, 2023
Arizona
2 reviews
0 helpful votes
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My storage rack
May 27, 2023

Got what i ordered, it csme fast snd in great condition, only problem was instructions gor assembly could have been more inclusive

Date of experience: May 27, 2023
California
1 review
0 helpful votes
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Parts
May 27, 2023

Used trailer a few times and have nothing but good things to say!

Date of experience: May 27, 2023
Minnesota
1 review
0 helpful votes
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Got exactly what I needed.
May 27, 2023

Found what I needed really fast. Perfect fit.very reasonably priced.

Date of experience: May 27, 2023
Colorado
2 reviews
0 helpful votes
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Stellar
May 27, 2023

Always a great experience, fast shipping, outstanding prices and just top notch experience overall,

Date of experience: May 27, 2023
Florida
1 review
0 helpful votes
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Fast delivery
May 27, 2023

I was looking for a replacement Furrion monitor and they had exactly what I needed. Was packaged extremely well as not to let it get damaged in delivery.

Date of experience: May 27, 2023
New York
1 review
0 helpful votes
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Me
May 27, 2023

Very good my items arrived when they said they were arrived and they were in good condition everything was right no problems

Date of experience: May 27, 2023
Texas
1 review
0 helpful votes
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Exactly What I Expected
May 27, 2023

Quick and easy. Exactly what I expected. I continue to use eTrailer as my first choice for trailer parts and upgrades.

Date of experience: May 27, 2023
Minnesota
1 review
0 helpful votes
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Would recommend ETrailer for any RV needs, very easy to use web site, and accurate product delivery and quick,Thank you

Date of experience: May 27, 2023
Colorado
2 reviews
0 helpful votes
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Mr
May 27, 2023

Great experience! Easy selection, fast shipping and just what I wanted!

Date of experience: May 27, 2023
Pennsylvania
1 review
0 helpful votes
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Huge upgrade at a great price
May 27, 2023

I watched the video for this bike rack and did two chats with your reps. Both were helpful. I appreciate the sale price; every penny helps. This rack should give me ample capacity to carry my Pedego Interceptor and my Electra Townie ebikes. I previously purchased a trailer hitch for my present rack.

Date of experience: May 27, 2023

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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