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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Amy was service representative and awesome to work with. Helped fine the right pigtail and propane regulator for my camper. Can't say enough good things about her. Delivered on time.
Ac power plug allows camper to be powered using a generator. Removes the floating ground.
It is a well built device and we hope to use it often.
Outstanding Performance from e trailer. Really fast shipping. Malone- I like your product. Great idea. Needs a little bit of working getting it dialed in and not wobbly but overall very happy with it.
The hitch went on pretty simple but I ran into a problem where my hitch and bent a little out of place but I just used a truck and a tow strap and pulled it right into place no biggie
Received 2 inch hitch I ordered in a timely manner.
I haven't installed the hitch yet but it looks great and I can't wait to put it to good use. Thank You
The Hollywood rack is awesome and far better than our previous rack.
Satisfied with the service and with what I was looking for.
Had an issue with billing and Nicole handled very fast and she was very professional. Shipping was fast as well. Thanks guys.
I only needed the inner piece of a ceiling vent fan which broke during cleaning. I found what I needed right away on etrailer.com. I placed my order and it was delivered when they said it would be.
Thank you etrailer!
Purchased several big and small items.
Staff are excellent and knowledgeable.
Item arrive as promised.
Like there great vedios and instructions
Jack
Website experience and prompt delivery. Only problems I ordered the wrong set of towing mirrors. Your return policy is very clear; awaiting my RMA number to return this order. Have since double checked with husband and ordered the correct mirrors (I hope!)
Thank you
Etrailer always has the selection at reasonable prices to choose from. Good quality drop hitch. Fits well exactly what we needed to add a fat ebike rack to front receiver on my f250.
We were broke down with 5th wheel. Needed a landing gear. Great price and exactly what I needed. Fast delivery.
Just received it so have not had a chance to review it much, but am excited to get it installed and working. Looks like a great product so far.
Would do business with again, best price for for B&W Companion 5 th wheel hitch, excellent experience overall!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members