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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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Ohio
1 review
0 helpful votes
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Airbag purchase
June 2, 2023

Kit came quickly and already installed 24 hours later

Date of experience: June 2, 2023
New York
1 review
0 helpful votes
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Trailer wheel bearings
June 2, 2023

Easy to locate the parts and easy to order. Prompt delivery

Date of experience: June 2, 2023
Colorado
1 review
0 helpful votes
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End cap has a very tight friction fit and a tether so it will not get misplaced. I would recommend putting the tether clip as close to a corner in the bumper as possible or your sewer hose will catch on it when you try to pull it out.

Date of experience: June 2, 2023
Texas
2 reviews
0 helpful votes
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My trailer valet xl arrived quickly, and in excellant condition. Box was well packed / padded. My trailer valet xl was pretty much "pre assembled", so was ready to use right out of the box. Instructions were clear and precise and my first trailer move went off flawlessly. Thank you trailer valet for building a high quality product, and I look forward to using it for years to come.

Date of experience: June 2, 2023
New York
1 review
0 helpful votes
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Volvo XC60
June 2, 2023

Looked far and wide for 1 1/4 to 2 inch adapter to fit standard Volvo XC60 hitch and this one did the trick perfectly.

Date of experience: June 2, 2023
Nebraska
1 review
0 helpful votes
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Always Good
June 2, 2023

Looking for a hard-to-find collapsing step ladder. E Trailer had it in stock and shipped it out fast. No problems.

Date of experience: June 2, 2023
Colorado
1 review
0 helpful votes
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Great product
June 2, 2023

Fast shipping. Haven't hooked it up yet but looks good.

Date of experience: June 2, 2023
Colorado
1 review
0 helpful votes
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A fantastic organisation! Great cutomer support from beginning to end of the process. The team are really informed and go the extra mile at every stage. I would recommend them unreservedly.

Date of experience: June 2, 2023
Wisconsin
1 review
0 helpful votes
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Absolutely wonderful
June 2, 2023

Ordered it on a Monday was at my door by Thursday and everything was very well packaged and everything was there!

Date of experience: June 2, 2023
Colorado
1 review
0 helpful votes
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Easy and Done
June 2, 2023

The website is easy to navigate. Communication was great in terms of where my order was in the process. It came quickly. Very easy.

Date of experience: June 2, 2023
Texas
1 review
0 helpful votes
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Maxxfan circuit board
June 2, 2023

Tough to find but this worked perfect for my max fan with 10 speed fan and reverse motor

Date of experience: June 2, 2023
Florida
1 review
0 helpful votes
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Great purchase
June 2, 2023

The hitch was a great deal, shipped quickly, was exactly as advertised, had all the necessary hardware, and all the bolt holes lined up perfectly on my 2017 Nissan Rogue. The installation video was spot on, also. Highly recommended.

Date of experience: June 2, 2023
Connecticut
1 review
0 helpful votes
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Great fit
June 2, 2023

Had a little difficulty getting the longer bolts through with the space I'm the frame but otherwise seem less installation

Date of experience: June 2, 2023
Tennessee
1 review
0 helpful votes
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Sway Bar for F 53
June 2, 2023

After review of many sway bar installations I decided to purchase the F 53 rear sway bar. I am pleased with my decision. I am glad our mechanic did the install. Two holes needed slightly enlarged for the installation. No big deal but would have been difficult for me to do. The sway bar arrived from the manufacturer in just a few days.

Date of experience: June 2, 2023
Maryland
1 review
0 helpful votes
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Website was easy to navigate. They both parts in stock and shipped quickly

Date of experience: June 2, 2023
Texas
1 review
0 helpful votes
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I got a notice it was being delivered and waited and the item arrived.

Date of experience: June 1, 2023
Missouri
1 review
0 helpful votes
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Great Retailer
June 2, 2023

Site user friendly-offered great service-prompt delivery! Correct items received.

Date of experience: June 1, 2023
North Carolina
2 reviews
3 helpful votes
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This is my second set of crossbars from etrailer. I trust their fit as it is tested on the vehicles and with videos they are easy to install.

Date of experience: June 1, 2023
Utah
1 review
0 helpful votes
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Shipping from etrailer was very quick. UPS, not so much. It was received in SLC on a Sat, and it sat there for 3 days before finally moving the 4th day for delivery.

Date of experience: June 1, 2023
Washington
1 review
0 helpful votes
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I'll be back
June 2, 2023

You guys were out of the bed extender I ordered even though it said in stock online. I called after a couple days with no tracking info sent yet and found out. The CSR was very helpful and swapped out the product for me. It was sent out the next day. It arrived today and it's fantastic. Thank you!

Date of experience: June 1, 2023

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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