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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Hard to find part was in stock and priced well, quick shipping.
Everyone I spoke to was friendly and professional, answered all my questions.
Shopping on the website was easy, and so was checkout. Tires/wheels arrived earlier than expected, but the galvanizing on all 4 rims have chunky spots that look like paint over rust. It's just a pool of galvanizing material, but it's unsightly.
The web site was easy to navigate and when I found what I needed it was easy to purchase and was shipped right away...
I ordered a new B&W fifth wheel hitch and Gen_Y pin box and received both order 5 days later. Great service.
Website is difficult to navigate back to checkout after diverting to the installation instructions.
Hitch arrived as promised and was installed in about one hour using the two step instructions.
Website is difficult to navigate back to checkout after diverting to the installation instructions.
As has been their MO, product arrived ahead of schedule and in perfect condition.
Very easy to order and item was received quickly. My billing address and Shipping address were not the same and e-trailer called to confirm that it was actually ME that placed the order and this was greatly appreciated and shows commitment to stopping Fraud which is GREAT for the consumer (good job guys and gals).
OEM part in stock, best price and delivered timely
Got on the chat options and had everything I needed in no time at all. Will be back next time I'm looking for anything for towing and my trailers.
Have not installed the hitch to our Forester yet so cannot comment on that, But it arrived in good shape, looks well made and robust, if all the holes line up I'll be a happy camper!
Easy shopping. Great customer service, quick prompt delivery
A one stop shop for my Thule wind faring parts. Quick and easy.
Watched. I YouTube video on the installation which was helpful. I would highly recommend etrailer to anyone looking for a hitch.
They had what i needed and they shipped fast. Thanks!
Etrailer had the wheels I needed at a fair price. Shipping was fast. Thanks!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members