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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Ordering was fast and easy, but my ball mount shipped with nothing but a shipping label taped to it
Ordered, shipped immediately, came on schedule, follow up from etrailer was great.
Product was well built. Very pleased!
Order was on time, but they delivered to my post box, instead of my street address.
Excellent way to replace a missing strap on my crossbars
Got exactly what I ordered and even got it two days earlier than anticipated.
Thanks I appreciate you guys.
Stellar Service.
Unmatched Communication.
Excellent Product.
Exceptional Web site.
Competitive Pricing.
Quick Shipping
I received my order for tow mirrors in a very prompt couple of days
All good. Haven't used yet arrived on time. Nothing more to say.
Install was easy. A lot less hassle than I was expecting, even after watching the video. The wire bolt pull thingies really worked well. Biggest problem I had was my exhaust heat shields were rusty and had gravel on top of them. A lot of it rained down on me. Still, I was done in 2 hours.
You co. Carry lot of rare items; yet the search engine within your site are a minimal hit or larger amount of miss. Using actual part # or keyword, it doesn't matter. Re-evaluate your IT's performance.
Hitch was delivered on time and box was in good condition. No damage to hitch and all parts intact. 30 minutes from delivery to final installation.
Box had a large hole where the receiver part poked through the box. Some paint chipped off. Needs additional packing to prevent hitch from shifting in the box.
Wheels and tires arrived in good condition with no issues. They look great on my vintage camper.
2011 Ford Connect Custom Fit 2" rcvr and Takonasha Custom Fit trailer Wiring
It took about 4 hours to install the hitch rcvr and traier wiring.
A good portion of it was making and using a thread chaser for the M12 frame nuts to clean out the 10 years of rust
Easy process, quick delivery and most important, descriptive notifications on delivery status. We'll done
Product came quickly but box was crushed in transport and then taped back together. I am going to have to have a friend help me check to make sure all the parts are there and that it works as stated.
Good will wait and see how much junk and other $#*! you send after this review
The experience was wonderful, the right part,it fit perfectly.I'm very satisfied customer!
It took awhile to get the server to work
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members