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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great experience timely action received early
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As always, shopping at e trailer is great however this time my package was tore up. Luckily it wasn't damaged. Please think about how you package heavy items in the future. Jack fit great and looks great, I'm sure it will turn out fine.
Their web site was easy to look for the right bike rank for my suv. Good description with photos other other purchaser showing their car. Very good videos with instructions to attach. Second 5 star purchase from etrailer.com and look forward to the next. Thank you etrailer.com
Found the perfect bike rack quickly. Arrived quickly and the videos on line were helpful in making my decision
My second lock and a great product… first one was on a '07 Ram 1500 and was still on it when I traded it in for a '19 Ram 2500… just purchased my second lock for the 2500. If you don't want to wake up to a tailgateless truck you definitely should invest in this simple product.
Communication was great and the order was completed in the promised timeframe
Easy to order and reasonable shipping speed but you need to communicate as to when it ships
Ordered my part thinking it will take a while for me to get it. Got it in 3 days thanks to the quickness of the etrailer team. Thank you!
Another great experience with eTrailer. Always had good experience here
Went on line, which is very easy to navigate, and found he replacement part
I was surprised how quickly my order arrived, the communication emails and tracking information were great.
Order arrived as expected, and I was able to get the merchandise on memorial day sale, saved money.
My vehicle is tall so loading 4 kayaks was not an easy task. That being said…the Rhino Rack was great. We had no issues at all. I would highly recommend this product.
Fast easy shipping. Got exactly what I ordered. Everything looked great. Will order from here again.
I ordered my tire & wheel, Great response, I received my Question i asked, right away.
Made our plans easy on our minds.
Thank you
I have a new Yakima OnRamp bike rack and needed longer wheel straps (Yakima Onramp Fat Tire Straps) for one of my bikes. I purchased from etrailer for three reasons: Unlike every other site I visited, they listed the length of the strap, they had a reasonable shipping charge for a small order, and, unlike many other sites, they had it in stock.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members