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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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Florida
1 review
0 helpful votes
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Awesome!
June 1, 2023

Really easy transaction. Prices were on par or cheaper than everyone else, but the free shipping made it a no brained. Quality trailer hitch. Had to remove entire rear bumper to install it but the how-to video they had on this made it a breeze. Had it installed in less than an hour.

Date of experience: June 1, 2023
Florida
1 review
0 helpful votes
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Great fast
June 1, 2023

Great and fast delivery. Exactly what i need. I would recomend this website to all people who are looking for such things. Thanks again etrailer

Date of experience: June 1, 2023
Colorado
1 review
0 helpful votes
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Always the best price
June 1, 2023

Quick and easy and priced well. Had just what I needed as usual.

Date of experience: June 1, 2023
Pennsylvania
1 review
0 helpful votes
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Great product. Fast service
June 1, 2023

I ordered a hitch from Amazon for my 2020. Ford Ranger they sent me a class 2 hitch for a Toyota. I immediately ordered a hitch from etrailer. Should have in first place. The next day UPS came to pick up the Amazon hitch and next day I had my eyrsiler hitch.

Date of experience: June 1, 2023
Iowa
1 review
0 helpful votes
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Will order from eTrailer again.
June 1, 2023

Part was easy to find, fast shipping, have not opened or installed yet.

Date of experience: June 1, 2023
Missouri
2 reviews
0 helpful votes
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ETrailer hitch for Honda Pilot
June 1, 2023

I had just sold a vehicle with a trailer hitch and we had a hitch-mounted bike rack that we loved already. So I ordered the eTrailer hitch for the 2018 Honda Pilot and could not be happier! It was a perfect fit and installed with ease in 20 minutes by myself. I did not even have to lower the spare or make any adjustments. Great product at a great price! Thanks etrailer.

Date of experience: June 1, 2023
North Carolina
2 reviews
0 helpful votes
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Honda HR-V
June 1, 2023

Quick, easy and super easy process. Amazing Company with amazing customer service. Best prices hands down.

Date of experience: June 1, 2023
Illinois
1 review
0 helpful votes
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Great Service
June 1, 2023

I have ordered from here a few times and as always have had great customer service. And fast shipping

Date of experience: June 1, 2023
Montana
1 review
0 helpful votes
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Fast Shipping
June 1, 2023

Another great experience with etrailer. I am impressed with their customer service, packaging, and quick shipping every time that I order from them. Etrailer will continue to be my first stop to buy trailer related parts.

Date of experience: June 1, 2023
West Virginia
1 review
0 helpful votes
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Yakima Roof Rack Pads
June 1, 2023

Product was reasonably priced and shipped quickly. The product works as expected. Great shopping experience!

Date of experience: June 1, 2023
New Jersey
1 review
0 helpful votes
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The product is great however the instructions were extremely poorly made. The labeling of the pices left a lot to be desired and the packing of the bolts in shipping came undone and some bolts were lost in transit.

Date of experience: June 1, 2023
California
1 review
0 helpful votes
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Fast and efficient
June 1, 2023

Quick and painless search for items that fit my vehicle.

Date of experience: May 31, 2023
California
1 review
0 helpful votes
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Trying to install it. One side is bent a half inch so I got to take it off. See if I can straighten it and put it back up

Date of experience: May 31, 2023
Illinois
1 review
0 helpful votes
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I was so happy to finally find the piece I was looking for and hoped it was the right one. Was even happier when it arrived and fit perfectly. Price was reasonable and arrived quickly.
Thanks!

Date of experience: May 31, 2023
Wisconsin
1 review
0 helpful votes
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Timely delivery.
June 1, 2023

Order on door step two days early. Great job no complaints. Everything I ordered come in same packaging.

Date of experience: May 31, 2023
Montana
1 review
0 helpful votes
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GREAT!
May 31, 2023

Ordered, it was shipped, and received in record time, thank you!

Date of experience: May 31, 2023
Iowa
1 review
0 helpful votes
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Since Atwood went out of business we had to install a different manufacturer of front jacks. First problem were the Atwood jacks were welded to the clamps and then the clamps welded to the frame of the camper. Struggled with breaking the jacks welds to the jacks. Did manage to break the welds and grind the clamps so they could be reused. Etrailer recommended replacement jacks embossments did not meet the bottom clamps spacing. Had to make shims to make the existing camps work. The replacement jacks did not come with the spacer to the jack gear drive. The old space taken off worked perfectly. Overall the new jacks appear to work properly. The high speed motor raises the camper twice as fast as the old jacks.

Date of experience: May 31, 2023
Illinois
1 review
0 helpful votes
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Yak holder
May 31, 2023

Great. I thought this bed extension would be a better way of transporting my bona-fide ss127. Turned out to be the best idea all year

Date of experience: May 31, 2023
Indiana
1 review
0 helpful votes
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Great experience
May 31, 2023
Updated review

Had a video showing the installation process and lots of photos so you could see what you were actually buying. The only thing I did not care for was the delivery date stated on the website when I ordered the part. After I ordered the delivery date changed 3 times. This is not a big deal in this instance but it has caused issues in the past with other vendors. Sometimes I buy from the guy who says he can get it the fastest. That turns out to not be the case most of the time. I can overlook this one though as etrailer was the only ones who stocked a class 2 hitch for my car at an agreeable price.

Date of experience: May 31, 2023

Had a video showing the installation process and lots...
May 24, 2023
Previous review

Had a video showing the installation process and lots of photos so you could see what you were actually buying

Date of experience: May 24, 2023
Colorado
1 review
0 helpful votes
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Great Shopping Experience!
May 31, 2023

I haven't shopped here before but will definitely shop here for future needs. Prices were competitive which is initially why I shopped here. However communication and prompt processing were better then any other e commerce site I've shopped at!

Date of experience: May 31, 2023

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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