On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Etrailer has top of the line parts an accessories that anyone would need for all their trailer needs. Over the years, whenever I have needed something for my boat or hauling trailers, etrailer has my parts in stock and my orders are delivered very fast. I don't go anywhere else for my trailer needs. Very satisfied customer.
I was very happy about my order it will work on my trailer butI wi$#*! had a bigger solarpanel like a 16 x16. But. I will make. It work thank you for the help
Delivered on time and was what I needed and great customer service
You never know what you need! Economical, functional and priced right!
Great experience! Part fit perfect and arrived quickly, even with holiday rush- Thanks!
The quality of this bag looks really good. I am anxious to hit the trails this summer and test it.
Great ordering process, product information videos provide perfect details.
I only just ordered product but that was easy. Hopefully, installation will go just as smoothly;-)
I received the package quickly Everything seems to be fine I was glad to be able to get Get the Hardware quickly for my tow bar Thanks for your quick service
Website is easy to navigate. Called customer service number, the agent was very helpful and courteous.
Use this to replace the landing gear on my 1990 Fleetwood prowler fifth wheel because the original equipment was no longer being made everything so far has matched up and worked really well.
I ordered a slide out tray and it was shipped on time and what was purchased
Good need free shiping. Put it in price or bluid it in to price. I have bought here before had good service.
I've ordered at least 4 hitches through etrailer and always get fast service with great communication. The installation tutorials are extremely helpful as well!
The hitch receiver I ordered was just as described on the website. I especially liked the satin finish. Shipping was unusually fast considering the time of year.
I had already watched the installation video, so it wasn't that bad. I also installed the Curt wiring kit right after the hitch, and again, it went ok. Probably took close to 4 hours all together.
Selection, information and installation instructions were available. Seems to be a great value
Bought the MJ-1500B-DWL to fit 4x8 enclosed trailer to a Hyundai Santa Fe - SUV. I was worried the jack height would not swing, once the trailer was attached to the vehicle. No problem, works great.
Easy to select the size chains for my vehicle, it advertised free shipping on the date I needed, but when I selected continue it added shipping amount.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members