On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very good. Came fast and was very easy to install would buy again for another trailer I have
Item came timely.
Inverter was just as it was described.
Took about 45 min for old ones out and new ones in. Direct fit for my application
Everything went smooth as butter... from the moment I ordered etrailer kept me in the loop on my order and followed up to let me know it had been delivered. Parts fit perfectly, fast order processing, fast shipping... what more can you ask for?
Ordered 3" lift blocks installed in under 2 hours all of the parts were included and the fit was perfect
Easy and quick. Great customer service. Not many places these day even have a customer service dept., but eTrailers does and you will definitely like it.
Great service and delivery with no problems. Would use you again if necessary.
First ordered the incorrect light with bulbs, contacted etrailer and they set me up with a return and ordered me the correct led lights Great service
Fits perfectly with my cargo box locking mechanism.
Found exactly what I needed. Placed my order and then bam, it was at my front door.
I have found this retailer to be very reliable. They have great product information to help you set up your product. Also, there is great installation information. I was looking to add a hitch to my 2017 Mazda CX-5. It was the cheapest here and there was excellent installation information. Install went as expected with no "hitches". LOL
Overall good package came damaged and beaten up! But it's fedex
Website had a glitch and didn't charge sales tax. The company notified me via email on the amount of tax that was due. I contacted the company and provided my card number to pay the sales tax. When I got the receipt of the tax payment I noticed that I had been charged tax on my tax payment. This was a little frustrating but it was under two bucks so I let it go.
When the hitch arrived it was was hanging halfway out of the box with the powder coat chipped up on the exposed end. Luckily the fasteners were taped inside the reciever or they would have been long gone. The damage was only cosmetic so I painted the exposed metal and installed the hitch. The fit was perfect and I am pleased with the hitch. I am just a little annoyed with the packaging and double taxing.
I was looking for a long-shank ball mount for my motorhome and found it easily on the etrailer web site. It arrived within a few days and solves the problem!
It was easy to find the wheels w/tires I needed. They fit perfectly and were easy to install.
Smooth transaction. As soon as I placed the order, I realized I ordered a ball hitch by mistake. I contacted e-trailer and they allowed me to return the item for a refund, less return shipping, and purchase the correct item.
Easy ordering. The verdict is out on the delivery. So delivery was a day early than was specified. I was delighted with the service.
Everything going good so far, hope to see a difference after installed.Installing wasn't bad, I did not remove the wheels although it would have made it easier. Frame holes on the bottom lined up but the 1/2 bolt on the side had to be drilled. Not a bad experience but wheels off would make it easier. About 2 hours for me to install.
Everything going good so far, hope to see a difference after installed
Our item shipped the same day it was ordered and arrived in good condition.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members