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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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First the pros looks great and the most important identical to my stock ones on my toyhauler so should be a really simple install now the reason i gave this 4 stars instead of 5... they had a little bit of surface rust i dont know how they where stored but that disappointed me but nothing a quick clean and some quick undercoating fix that should of never came that way to start but simple fix
Ordered a hitch a week before im set to go camping got notifacaition order was shipped was told would arrive early waited 2 day after due date called and was told order was never shipped great place to order from
Over the years I've needed odd parts related to trailers and car racks. E-trailer has had parts I could find nowhere else at a fair price and has shipped them to me expeditiously. Great place to shop
Super easy to order, a bit of a delay in shipment at the fault of ups, but they fit! I had a lot of difficulty finding 5 by 5 bolt pattern, but finally found it here!
Always quality products and a excellent customer service Department second to none!
Easy to order, company communicated well throughout process and quality product!
Part was easy to find and purchase. Received quickly as well.
Easy to order, and prompt delivery. Thank you for your great service.
Good quality curt hitch, the instructions were lacking this time. I have installed at least 3-4 etrailer hitches over the years. I had to go on you tube more than a few times to figure things out. It sucked having to run a power wire to the powered tail light module.
Had never heard of this site until I needed my trailer hitch set up and I was very impressed. The
The jack ordered was delivered as expected in the rime I was told. One item was missing I called and in 2 days I received the missing part I installed the jack and it works better than expected. I am extremely satisfied. Thank you.
Great experience! Second time ordering from etrailer!
Received my order within a few days of ordering. Exactly what I needed.
I needed a new equalizer hitch and I got one at etrailer.com at a great price. Shipping was very fast!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members