Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of etrailer

etrailer

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate etrailer?
grey stargrey stargrey stargrey stargrey star

etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
This company does not typically respond to reviews

Instant Feedback

54,202 reviews

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
Follow Ryan Y.
Unfollow Ryan Y.
Share Review
Report Review

Excellent Company to work with!
June 7, 2023

Good prices. The description tells you exactly what you get. The shipping is very fast. I have ordered multiple times through them and never have been disappointed. I would highly recommend them.

Date of experience: June 7, 2023
Wisconsin
1 review
0 helpful votes
Follow Michael K.
Unfollow Michael K.
Share Review
Report Review

Easy Order Experience
June 7, 2023

I found it easy to locate and order the parts I needed.

Date of experience: June 7, 2023
Iowa
1 review
0 helpful votes
Follow John X.
Unfollow John X.
Share Review
Report Review

Super service
June 7, 2023

I was able to email my exact situation and measurements and eTrailer informed me of the exact parts that would satisfy my needs with the suspension.

Date of experience: June 7, 2023
North Carolina
1 review
0 helpful votes
Follow J K.
Unfollow J K.
Share Review
Report Review

Great company
June 7, 2023

Shopping was easy on website. Very detailed description of items I was shopping for and details on whether or not it will fit my car. Payment was easily made and delivery was fast!

Date of experience: June 7, 2023
Colorado
1 review
0 helpful votes
Follow Vickie C.
Unfollow Vickie C.
Share Review
Report Review

Always good
June 7, 2023

My experience of dealing with etrailer over the years has been absolutely positive. I have no complaints. Prices are fair, shipping is quick and customer service (if you ever need it) is responsive and helpful.

Date of experience: June 7, 2023
Virginia
1 review
0 helpful votes
Follow Damien V.
Unfollow Damien V.
Share Review
Report Review

Website was really well set up and intuitive. Helped with clear decision making. Shipping was reasonably quick and price was competitive.

Date of experience: June 7, 2023
Missouri
1 review
0 helpful votes
Follow David I.
Unfollow David I.
Share Review
Report Review

Great product installed perfect
June 7, 2023

Videos were super helpful, came a day early and installed in 2 hrs

Date of experience: June 7, 2023
Florida
1 review
0 helpful votes
Follow john E.
Unfollow john E.
Share Review
Report Review

Rooftop camper a/c
June 7, 2023

Exactly one week before we were scheduled to depart for a week in the Keys, we discovered our camper's a/c wasn't cooling. The unit was eight years old, and we decided it best to simply replace it. An online search showed that E-trailer had a drop-in replacement at a great price; and, best of all, they promised delivery by Monday. (This was on Friday!) We held our breaths over the weekend, but sure enough, the unit arrived on Monday - exactly as promised. Even though it is a different make from the Dometic unit we were replacing, the one from E-trailer was a perfect fit - right down to the electrical plug. We will be leaving as scheduled and look forward to a "cool" vacation. Thanks E-trailer!

Date of experience: June 7, 2023
Oregon
1 review
0 helpful votes
Follow John E.
Unfollow John E.
Share Review
Report Review

Prompt
July 7, 2023

Passenger side didn't fit.
Will be contacting as soon as I can.

Date of experience: June 7, 2023
Ohio
1 review
0 helpful votes
Follow Ronald L.
Unfollow Ronald L.
Share Review
Report Review

Roof Rack Worked Perfectly
June 7, 2023

Needed a roof rack for our 2016 Honda Fit for a camping trip from Ohio to upstate New York. Everything came in and assembled easily (read the instructions) and worked perfectly.

Date of experience: June 7, 2023
Louisiana
1 review
0 helpful votes
Follow Rick K.
Unfollow Rick K.
Share Review
Report Review

Outstanding customer service
June 7, 2023

Easy ordering, fast delivery, product as described and I'm very satisfied. Thank you

Date of experience: June 7, 2023
California
1 review
0 helpful votes
Follow Ro S.
Unfollow Ro S.
Share Review
Report Review

Box came in very bad shape but hitch was ok for installation

Date of experience: June 7, 2023
Georgia
1 review
0 helpful votes
Follow C. W.
Unfollow C. W.
Share Review
Report Review

Receiver hitch
June 7, 2023

Received hitch fast and it installed with no problems.

Date of experience: June 7, 2023
Kentucky
1 review
0 helpful votes
Follow Gregg I.
Unfollow Gregg I.
Share Review
Report Review

Quick and safe delivery
June 7, 2023

Thanks, I received my part in a fair amount of time and liked the fact you used UPS, they walked upstairs to deliver the box.

Date of experience: June 7, 2023
Delaware
3 reviews
0 helpful votes
Follow CHRISTOPHER M.
Unfollow CHRISTOPHER M.
Share Review
Report Review

Trailer tires
June 7, 2023

My order of two tires for my tow dolly arrived quickly and in good condition

Date of experience: June 7, 2023
Indiana
1 review
0 helpful votes
Follow Vern P.
Unfollow Vern P.
Share Review
Report Review

The Longview mirrors I purchased for my 2022 Silverado were exactly as advertised. Great product, and fit perfectly! It took longer to unwrap them than it did to install them. The video was spot on. The only issue I had, which as you can see, didn't change my outcome of a 5 star rating, was the threaded hook to tighten down could've been maybe a 1/4" longer. Would recommend this product. THANK YOU!

Date of experience: June 7, 2023
California
1 review
0 helpful votes
Follow Greg G.
Unfollow Greg G.
Share Review
Report Review

Complete package help
June 7, 2023

It is difficult to determine what components will be necessary, to outfit a vehicle with a new racking system. E Trailer"s website is top notch, and made the process clear.

Date of experience: June 7, 2023
Texas
1 review
0 helpful votes
Follow William I.
Unfollow William I.
Share Review
Report Review

Ordered a new 5th wheel hitch on a Monday and was sent a shipping confirmation on Tuesday. Complete order arrived by Thursday with free shipping. FAST!

Date of experience: June 6, 2023
Florida
1 review
0 helpful votes
Follow Willie W.
Unfollow Willie W.
Share Review
Report Review

Fast delivery
June 7, 2023
Updated review

The delivery arrived two days early. Everything was present in the box, installation was as expected.

Date of experience: June 6, 2023

Seems easy enough
May 25, 2023
Previous review

Seems easy enough. I trust trailer is secure.

Date of experience: May 24, 2023
Kansas
1 review
0 helpful votes
Follow Shawn Y.
Unfollow Shawn Y.
Share Review
Report Review

12v MaxxFan
June 7, 2023

Ordered the replacement vent/fan combo for a rv reroof. Was easy to order and nice to have a tracking number to track the delivery. Would recommend Etrailer.com for any trailer/rv needs.

Date of experience: June 6, 2023

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
See all photos