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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Super fast shipping it was here when it was supposed to be and the road active system came packaged nice not all beat up with a bunch of tape wrapped on it. The RAS was also super fast to install took me 20-30 minutes per side and Ill never have another truck with out one made the most amazing difference with and without the camper.
Good quality product, good delivery time! All the products look like good quality.
Great selection of products at competitive prices, coupled with the fact that the entire kit was together. Easy purchase.
Box was completely trashed when it arrived. Everything major seems to be there despite the gaping holes in the box though.
I don't know anything about trailers and this was so easy to order.
Online purchase. Wanted to replace existing incandescent 10 yr old lights with new ones as one was already burned out. Descriptions were very helpful with all the dimensions provided and the videos were helpful to understand how to replace them
Received my confirmation email quickly and my parts arrived as expected. Great selection and communication from business.
My title says it all. Delivery also carried the item to where I needed it. Thank you.
First one came with broken lid
Needed it ASAP as we we're heading out
The next week with the RV
They two day Air shipped out the
Replacement for us!
Very excellent customer service!
Super fast delivery and great follow up as always.
Also provide great details on products.
Called in because I had questions about the product. They told me that what I was looking for was actually something else and took the time to help me find what I needed. Great customer service experience.
I couldn't find the vent cover I was looking for and etrailer had it in stock. EZ ordering with confirmation and tracking.
I was kept up to date as to where my order was and when it would be delivered. Follow up to make sure I received my order was nice to know etrailer cares about service quality. Great customer service you don't see anymore with other vendors & suppliers.
Great Job!
Roller bunks are great quality. Heavy duty. Paid extra for the mounting kit. The kit is nice BUT for being a "mounting kit" you would think it would have came with hardware. Nope nothing just the brackets.
Guess I missed that in the description. Picked up some u bolts and all hood
I got my order with no issues and exactly what I was looking for. No issues at all.
Needed new tires for the RPod. Etrailer had the exact model and size in stock and I received them four days later. All in all a very convenient experience.
Everything would be great if you guys didn't beg for reviews
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members