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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Always have what I need in stock and Always have someone available if I need help! Excellent company to purchase parts from! 5 stars!
It was delivered as promised and it came in very good condition. It was a great experience doing business with eTrailer. Will be back to order again, will give it. 5 Star rating.
Had to make room, the factory exhaust tips were in the way. One weld on the hitch made it difficult to install. It looked to be too big of a weld and the nut would not go on properly. Overall, good product and fit well.
The website is well laid out and easy to navigate. I found what I was looking for right away and the item arrived very quickly and looks great!
Order arrived very quickly and at a good price. However, the packaging really left a lot to be desired. My hitch flopped around in the large box and crushed the trailer wiring harness kit.
This is my go to option for truck and RV accessories and will continue to be
Efficient delivery, great tracking. Two of the holes on one side of the trailer hitch were off by a 1/4" making bolt threading very challenging.
Shopping was pretty easy. And ordering and delivering was great. Fast shipping.
I was very impressed. And the keeping me update on my shipment.
Good online explanation of install. Quick shipment easy transaction and reasonable cost.
Every experience I've had purchasing through etrailer has been seamless. I always recommend to others to buy from here when looking for hitches and bike racks.
Prompt to sent another after first unit came damaged. I was prompt to return other once new one arrived. Thank you
Easy-to-read instructions and easy to install.Ican always count on E-tailer to ship my part correctly and quickly.
I got all my parts, I ordered loaded backing plates, two junction boxes, and a new breakaway box with the charger I did not order a battery as I just replaced it a few months ago. The junction boxes and backing plates came together The breakaway charger and kit took a few more days as it came separately. Small black screws that hold the breakaway cover to the battery holder itself or loose in the box and I'm missing a couple. Not the end of the world but I suspect them being screwed into the box or taped inside the lid maybe a more effective way to ship. E trailer has a lot of great resources and is a great business to order from with vast shipping.
Very hard to install like the video instructed. Kept on coming off the track. Finely used a flat screwdriver and forced it back on the track after I got it the full width of the cover. Then trimmed it. Had to do it to all four hinges.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members