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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Ordered this trailer hitch on a Thursday and was pleasantly surprised when the predicted arrival was on the next Tuesday. It arrived on time and was exactly what I wanted. It has a couple scuff marks, but it was shipped all the way across the country in five days so I'm not worried about it.
Always a pleasure shopping for trailer components on etrailer. They have it all!
The information you give before purchasing an item is reassuring that the right thing will arrive. That is greatly appreciated. Have purchased here before... always with a positive outcome.
Just got the item today. Easy to track the progress at their site which is reassuring. It is exactly what I was looking for.
I was very happy my nw hitch arrived THE NEXT DAY! Excellent quality and added 1,000 lb of towing capacity to my 4Runner.
Very good quality and fast delivery and very pleased with the product.
Quite easy to find the unit I wanted to purchase. They had a Great price and very fast shipping. The A/C arrived without a scratch on it's cardboard box. The unit was packed well at the factory.
I was very impressed with how quickly my order arrived, especially far such large and heavy items (5th wheel hitch with a slider and adapter bars.) Everything seemed to be priced fairly and arrived in great shape.
Easy. Quick. Just what I ordered. Seems like it will work for me.
Received my 25K companion hitch in a timely fashion. The base box was torn up quite a bit, but fortunately the base wasn't damaged. The other box was ok. The whole process was painless.
Easy they super nice and helpful and they have everything
The parts I need were in stock at a great price and they shipped my order immediately.
Overall, website was easy to use, always in stock.
Expected product arrived early and in good condition. Will be ordering from here again.
Thanks etrailer for a easy website to navigate and purchase what I need.
Thanks Etrailer for making it easy to navigate your website and purchase what I need.
Very easy to use website, and customer interaction once the order was placed!
I have a 2023 Honda Ridgeline I will be installing a brake controller in. I selected the Redarc 45 based off recommendations from the Ridgeline group I am a member of. This controller doesn't have a plug and play harness for the Ridgeline. I spoke with Quinn about the situation, and he let me know about 2 harnesses that when plugged in together make a plug and play from the Redarc to the Ridgeline harness with no splicing. I appreciate Quinn's time and knowledge in this situation.
Great experience easy to find what you need and good prices!
I have made several purchases from etrailer and all have been perfect.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members