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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Order process was very easy. Order arrived quickly via a freight service. Only complaint is that I did not know the order was coming. Delivery showed up two days earlier than confirmation said. Fortunately I was home so everything was good. Would have expected a little better coordination a freight delivery.
GOOD INFO EASY TO USE, PRICING WAS GREAT TO,PICTURES WERE GREAT TO HELP ME FING ALL OF THE PARTS I NEEDED
I've not yet had the opportunity to install my new system but the shipping and customer service has been beyond excellent!
Some older tandem trailers use small equalizers, and etrailer had the best price on a kit with all attachment parts.
Great experience. Will install this week, but assume everything is in tact.
It was a perfect for the remote, I was able to charge it. I recommend 💯
I was just talking to another trailer parts store about etrailer this morning. It's my go to place for all things parts. I always tell my customers "If I don't have it, I can almost always find it." & that's mostly because of etrailer. From the attention to detail, to the installation guides, to the fast shipping & great prices, etrailer is almost unbeatable for me.
From start to finish everything went smooth! Thank you!
All is OK. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40.
Great video explaining everything about installing this wiring harness. Very helpful. Thank you!
The light we. Weeds is smaller than expected and a different shape on the back. We were able to make it work.
Never had a problem, and customer support is great!
New to the towing game. Trying to flat tow an old jeep cherokee. Was shocked they had all the appropriate gear to get the XJ all setup for towing for a somewhat reasonable price. Will shop here again.
Excellent service from Etrailer, including videos. There use of UPS was also a plus
The trailer hitch I ordered is heavy duty, and hands down the BEST on the market! Etrailer is a second-to-none dealer that made my purchase worthwhile
Very simple to look at the item up online to figure out what the order and add a video to explain how to install which helped!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members