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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Easy transaction, packing not so good, large box with just wrapping paper. Microwave had small dent on side, however could not see once installed.
Arrived quickly, box was full of holes and torn. All of the hardware and instructions were present they were wrapped to the hitch itself. Install was easy and quick. I removed the front bumper and it made it easier. Had to remove 5 push pins and a foglight connection anyway, removing 8 bolts for the bumper didn't take any time. Put the hitch on a floor jack and lifted into position installed and torqued bolts. Reinstalled bumper and was done 30 to 45 minutes total.
Not a great experience. Currently installing the hitch. Had problem called trainer. Person I spoke with sent me a video to watch. I had already seen it. The video did not match the hardware kit nor the instructions that came with my hitch. Video installed 8 bolts with 8 fish wires. My hitch came with 6 bolts and 4 fish wires. The video installed the hardware through the access hole on the frame next to the bolt holes. My bolts won't fit through the access hole, My instructions show installing the hardware through the end of the frame. My frame appears to be 3.5" wide as shown in the instructions. The spacers I got in my hardware kit are 1.5"x3". When installed the bolts can spin freely since the spacers aren't long enough to catch on the frame.
Very satisfied with quick service from E Trailer, but UPS killed the package, it arrived and looked like it was rolled down a hill, only two missing pieces but no big deal it was only the hitch pin and cotter.
Quick shipping, good prices and good products. First place I go to for all my towing and trailering needs.
Everything is explained very well. Should have no problem with the installation. Will send review after I get it installed.
Experience would be better if you were able to track your order. I was unable to view where it was so I can plan to install it when it arrived especially because i need it for a trip. Shipping seemed to take longer then usual too.
Quick and easy
We will see how this turns out when it gets here
Good descriptions and installment videos helped me to get the right part. My trailer had an older style vent on a newer trailer. I was easily able to sort it out and get the correct piece. Assembly took maybe 10 minutes.
I am very pleased with how it works, easy to let down and easy to pick up. Thanks
My order was shipped promptly. Etrailer's installation video made it a freeze to install the Trailer Brake controller that I ordered.
I NEEDED A NEW WINCH FOR MY BOAT TRAILER. ETRAILER CAME UP ON MY INTERNET SEARCH. I LOOKED FOR A WINCH. THEY HAD SEVERAL OPTIONS. I SELECTED ONE IN THE MIDDLE OF THE PRICE RANGE. I GOT ONE THAT LOOKS AND FUNCTIONS LIKE TOP OF THE LINE. IT WAS DELIVERED A DAY AHEAD OF SCHEDULE.
The whole process was easy and fast! Price and quality both good! E Trailer is excellent to deal with!
Always choose etrailer low prices and free shipping from hometown people 🙏😇🙏
Arrived early. Quality product. Great experience.!
It was good. Hitch receiver has over 3 scratches on it. It's supposed to be delivered without scratches. Not a big deal but just feels like it was a demo on a floor to show customers. And I still payed full price after my order.not even 10 hours later the product was dropped almost with $20 and then a day after that the product went up and was still $10 less then I paid
So far I got everything I needed. Any? I had they answered or steered me in the right detecting
Replaced both hubs complete with bearings races and seals. Took about 5 minutes per side.
Worked perfect!
Now I don't have to worry about my trailer's bearings.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
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