Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of etrailer

etrailer

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate etrailer?
grey stargrey stargrey stargrey stargrey star

etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
This company does not typically respond to reviews

Instant Feedback

54,202 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow George M.
Unfollow George M.
Share Review
Report Review

Smooth Transaction
February 24, 2024

Easy transaction, packing not so good, large box with just wrapping paper. Microwave had small dent on side, however could not see once installed.

Date of experience: February 24, 2024
Ohio
1 review
0 helpful votes
Follow Jim G.
Unfollow Jim G.
Share Review
Report Review

Front hitch for 2016 F250
February 24, 2024

Arrived quickly, box was full of holes and torn. All of the hardware and instructions were present they were wrapped to the hitch itself. Install was easy and quick. I removed the front bumper and it made it easier. Had to remove 5 push pins and a foglight connection anyway, removing 8 bolts for the bumper didn't take any time. Put the hitch on a floor jack and lifted into position installed and torqued bolts. Reinstalled bumper and was done 30 to 45 minutes total.

Date of experience: February 24, 2024
Florida
1 review
0 helpful votes
Follow Don F.
Unfollow Don F.
Share Review
Report Review

Confusion
March 5, 2024

Not a great experience. Currently installing the hitch. Had problem called trainer. Person I spoke with sent me a video to watch. I had already seen it. The video did not match the hardware kit nor the instructions that came with my hitch. Video installed 8 bolts with 8 fish wires. My hitch came with 6 bolts and 4 fish wires. The video installed the hardware through the access hole on the frame next to the bolt holes. My bolts won't fit through the access hole, My instructions show installing the hardware through the end of the frame. My frame appears to be 3.5" wide as shown in the instructions. The spacers I got in my hardware kit are 1.5"x3". When installed the bolts can spin freely since the spacers aren't long enough to catch on the frame.

Date of experience: February 24, 2024
Louisiana
1 review
0 helpful votes
Follow Dave V.
Unfollow Dave V.
Share Review
Report Review

Perfect in every way!
February 24, 2024

Great selection, great prices, and great shipping!

Date of experience: February 24, 2024
Virginia
1 review
0 helpful votes
Follow Bill T.
Unfollow Bill T.
Share Review
Report Review

Very satisfied with quick service from E Trailer, but UPS killed the package, it arrived and looked like it was rolled down a hill, only two missing pieces but no big deal it was only the hitch pin and cotter.

Date of experience: February 24, 2024
Georgia
2 reviews
0 helpful votes
Follow Bill S.
Unfollow Bill S.
Share Review
Report Review

Good company.
February 24, 2024

Quick shipping, good prices and good products. First place I go to for all my towing and trailering needs.

Date of experience: February 24, 2024
Pennsylvania
1 review
0 helpful votes
Follow Betty R.
Unfollow Betty R.
Share Review
Report Review

MORryde 3000 rockers and wet bolt kit
February 24, 2024

Everything is explained very well. Should have no problem with the installation. Will send review after I get it installed.

Date of experience: February 24, 2024
Maine
1 review
0 helpful votes
Follow Adam H.
Unfollow Adam H.
Share Review
Report Review

Tracking order
March 5, 2024

Experience would be better if you were able to track your order. I was unable to view where it was so I can plan to install it when it arrived especially because i need it for a trip. Shipping seemed to take longer then usual too.

Date of experience: February 24, 2024
Missouri
1 review
0 helpful votes
Follow Emma Y.
Unfollow Emma Y.
Share Review
Report Review

Quick and easy
We will see how this turns out when it gets here

Date of experience: February 24, 2024
Illinois
1 review
0 helpful votes
Follow Alice S.
Unfollow Alice S.
Share Review
Report Review

Helpful website
February 24, 2024

Good descriptions and installment videos helped me to get the right part. My trailer had an older style vent on a newer trailer. I was easily able to sort it out and get the correct piece. Assembly took maybe 10 minutes.

Date of experience: February 24, 2024
Indiana
1 review
0 helpful votes
Follow Israel H.
Unfollow Israel H.
Share Review
Report Review

Awesome
February 24, 2024

I ordered rims and center caps for trailer, they showed up quick and packaged nice!

Date of experience: February 24, 2024
New Jersey
1 review
0 helpful votes
Follow Herbert X.
Unfollow Herbert X.
Share Review
Report Review

Tailgate rod
February 24, 2024

I am very pleased with how it works, easy to let down and easy to pick up. Thanks

Date of experience: February 24, 2024
Oregon
1 review
0 helpful votes
Follow Melvin L.
Unfollow Melvin L.
Share Review
Report Review

Excellent service!
February 24, 2024

My order was shipped promptly. Etrailer's installation video made it a freeze to install the Trailer Brake controller that I ordered.

Date of experience: February 24, 2024
Arizona
1 review
0 helpful votes
Follow Abi P.
Unfollow Abi P.
Share Review
Report Review

GOT WHAT I EXPECTED AND MORE
February 24, 2024

I NEEDED A NEW WINCH FOR MY BOAT TRAILER. ETRAILER CAME UP ON MY INTERNET SEARCH. I LOOKED FOR A WINCH. THEY HAD SEVERAL OPTIONS. I SELECTED ONE IN THE MIDDLE OF THE PRICE RANGE. I GOT ONE THAT LOOKS AND FUNCTIONS LIKE TOP OF THE LINE. IT WAS DELIVERED A DAY AHEAD OF SCHEDULE.

Date of experience: February 24, 2024
New York
1 review
0 helpful votes
Follow Paul U.
Unfollow Paul U.
Share Review
Report Review

Easy process
February 24, 2024

The whole process was easy and fast! Price and quality both good! E Trailer is excellent to deal with!

Date of experience: February 24, 2024
Texas
1 review
0 helpful votes
Follow Gerald Q.
Unfollow Gerald Q.
Share Review
Report Review

Always choose etrailer low prices and free shipping from hometown people 🙏😇🙏

Date of experience: February 23, 2024
Ohio
1 review
0 helpful votes
Follow Anthony T.
Unfollow Anthony T.
Share Review
Report Review

Excellent
February 24, 2024

Arrived early. Quality product. Great experience.!

Date of experience: February 23, 2024
Florida
1 review
0 helpful votes
Follow Frances F.
Unfollow Frances F.
Share Review
Report Review

Scratches
February 24, 2024
Updated review

It was good. Hitch receiver has over 3 scratches on it. It's supposed to be delivered without scratches. Not a big deal but just feels like it was a demo on a floor to show customers. And I still payed full price after my order.not even 10 hours later the product was dropped almost with $20 and then a day after that the product went up and was still $10 less then I paid

Date of experience: February 23, 2024

Love the site
February 18, 2024
Previous review

Love the site

Date of experience: February 17, 2024
California
1 review
0 helpful votes
Follow Ashley K.
Unfollow Ashley K.
Share Review
Report Review

Great experience
February 24, 2024

So far I got everything I needed. Any? I had they answered or steered me in the right detecting

Date of experience: February 23, 2024
Tennessee
2 reviews
0 helpful votes
Follow Rg G.
Unfollow Rg G.
Share Review
Report Review

New Hubs for Sailboat Trailer
February 23, 2024

Replaced both hubs complete with bearings races and seals. Took about 5 minutes per side.
Worked perfect!
Now I don't have to worry about my trailer's bearings.

Date of experience: February 23, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
See all photos