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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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5**************************************************************
Easy to find and shipped fast. Any time I need something they have it and ships fast. And plenty of videos to help
Product as described. Fast shipping. That's all I'm looking for.
Easy done. Order was fill good communication and shipping was fast. Will do business again.
Simple to do, and the accompanying pictures and customer comments are very reassuring.
Installing hitch and wiring on 24 Honda Passport very easy. Package arrived quickly. One slight challenge and reason for 4 not 5 stars was that one of the hitch mount holes had to be slightly filed and repainted in order for all the mounting bolts to line up. It wasn't a big deal but made the project take an extra hour. The 4 pin wiring harness was also easy to install. Having a small mirror and flashlight made finding the factory connector easier without removing the side panel. Everything looks and works great.
Order experience was straightforward. Installation Video was very illuminating. Received product quickly and on-time.
This is where someone who writes reviews would write something. I'm just being forced to.
They had exactly what I needed and got it to me quick.
Fast shipping and great price with excellent communication
Very simple accurate result. Fast shipping. I will order from e trailer again.
Excellent video about installation, price was good and free shipping. What's not to like? - Installation went very smoothly looks like a professional installation, fit perfectly.
Thanks ever so much for your great service. A pleasure doing business with you.
Truck is in for repairs at the moment can let you know when it is done so I can install thank you
Easy to deal with. Great communication and delivery. A+
It's the only place I could find an axle for Thule Chariot. Etrailer had a quick ship and delivery time, the axle came in great shape and not the trailer is back up and running.
Smooth. Found was I was looking for and watched the video
Ordered brackets for my weight distribution hitch and had them in 4 days great shipping and quality product
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members