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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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They had what I needed.and delivered it promptly.they let me know as soon as it shipped, and provided a link to track
I ordered a jack. The quality seems great. Shipping was faster than I anticipated. They never disappoint
Easy to order. Product arrived damaged. Will try to straighten out damaged corner.
Second time i have bought from E trailer. And its easy, selection is great webite and help fantastic.
This time i went whole hog, axel, complete with hubs, brakes and NEW wheels/tires. And then the electric cable.
I did extensive research on 12" 5 lug small trailer tires and wheels. I found Etrailer.com on the internet and they offered great tire and wheel sets at a very affordable price with free shipping. I purchased three tires and wheels, and they shipped the same day with the date of arrival to my front door. I was also impressed by how I could track where my tires and wheels were. Their location was indicated on a map of the United States. I had a very refreshing experience with etrailer and will definitely purchase from them again. Thanks
I own an RV repair facility & I am the professional shopper for my company. Etrailer is always dependable for having a great selection of parts. Parts are well packed to prevent damage.
Quick and simple!, it went well about an hour and was ready to go!
Etrailer is quick to help you find the part you need when you call their number. Also, shipping is very quick. Highly Recommend.
Fast finding products and no shipping cost, Wow can't do any better than that.
Great selection, quick delivery, and customer service is impeccable.
I've dealt with this company before and I'll deal with them again. Fast service and customer service great.
So far, so good part arrived when they said it would. Fit perfectly. Will use etrailer again.
Quick and easy!
Three heavy boxes, twelve bolts, and tada a very nice 5th wheel hitch!
Very quick shipping. They sent out a tracking number almost immediately and gave updates promptly.
I ordered a few little parts that were missing from my old bike rack. Now the bike rack looks and works like new again.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members