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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The order was shipped quickly. Thank you. UPS left the items in the rain when it wasn't necessary. I have already complained to them.
Timely delivery, well packaged, competitive price. Product as advertised.
Great quality fast shipping, only complaint was one of the corners got smashed in. Other than that I'm very happy with them
No issues everything went smoothly and arrived before expected time
Really appreciate the videos explaining the setup. Thank you
Installation videos online made installing it less daunting. Packaging on the hitch was minimal. Cardboard box was damaged, but tow hitch was fine.
I very much appreciated the tracking service and that my package was delivered promptly. But it was missing 1 spring for the safety chain holder and 1 screw for the beauty ring.
Had help learning what I needed and how to order the items.
Order order showed up earlier than expected, YouTube video to install it in my 2023 dodge ram was spot on, took my camper out for a test drive today everything worked great. Button dial Sleek and out-of-the way of bumping your knees into the old style system
Instructions were easy to follow. Took about 4 hours to install. Mainly due to the 2 bolts above the gas tank. And putting the heat shield back on.2 Heat shield bolts were not accessible from out side of the truck due to frame brackets being in the way but is doable just have to have patience. All in all very happy. Will be going and getting 5th wheel home from storage in 3 or 4 weeks.
Good as the originals. Great customer service as usual.
They were very responsive in giving me a link to the correct part for my car.
Had the product I wanted, when I wanted it for a reasonable price.
Very easy operation, fast free shipping. Great product exactly as described.
I don't blame the company for sending the part that says it was a match for my truck. I did type in the part number off my factory part number but the connection is different. Not sure what the deal is but I need to return it.
Great install video. Helped a lot! Much better than the printed instructions.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members