On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I was pleased to find an online store where I could purchase both the jacks and repaired parts I needed. The jack descriptions and associated details made it easy to find the right jack for my trailer as well as the parts I needed to repair a broken handle on another. I also found a jack with a higher rated lift and carrying capacity to an original trailer jack which I purchased and found it fit as described. Should I need jacks or repair parts in the future I'll definitely use etrailer.com.
Quick & precise! It is hard to find accurate vintage replacements parts.
We had placed an order, missing 2 parts. As soon as I called E-Trailer, they got the part ordered for me and expedited shipping. They helped us take care of our customers.
No issues. Arrived promptly. A breeze to install. Now my 900 lbs. + motorcycle is much easier to put in trailer.
Easy site to navigate and find what you're looking for!
The hitch arrived on time as promised but the box was heavily damaged and one part was missing. A quick message to E-Trailer and a new part was sent out. Great Customer Service.
The hitch was easy to install and fit perfectly!
Easy site to navigate and find what you're looking for!
For all things trailer-related, ETrailer has the best web site, with great selection, useful information, easy and quick to filter by vehicle. Customer reviews are helpful (to a point). I love the installation videos!
Easy to use to find correct parts and easy to place order.
Everything went great, would highly recommend. Product was easy to find, price was right, and shipped and arrived the day after I ordered.
Etrailer is always exceptional to work with. Easy to navigate site with quality product options and an awesome customer service team to back it all up. Their communication is also top notch.
Searched all over the internet and this was the only place that had tow mirrors that would fit my vehicle.
Good kit used before. I recommend it over buying a new tow bar. It's as good as new.
The ordering process was very easy and self explanatory, the item was shipped within a timely fashion. The items were received in great shape.
Should be the first site for anybody towing with a vehicle
Hitch assemble was well packaged with great easy to follow instructions. I took it up to my local U-Haul dealer and they installed it in about one hour. It is very sturdy and well made.
ETrailer pricing and quality are phenomenal. The shipping is free over a certain amount and I love that as well!
Etrailer is consistent with their word and product.
Parts I ordered showed up pretty fast and was exactly what I needed.
Every order is the same - very good! The quality of the products offered is always better than the competitors.
Smooth transaction with quick/free delivery-not a common trait these days.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members