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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I ordered some trailer parts. 1/2 the order arrived exactly as requested the other half was damaged and lost by UPS in shipping. Customer service immediately sent me the missing part. Great prices, great quality, excellent customer service and fast shipping. Best experience in a long time
Bought the same tires about a year ago. Working on another trailer so they seemed to be working out well I trying them again
E-Trailer is the best place to find and buy trailer parts and accessories. Great prices, fast shipping and communication after the sale. They are truly concerned about their customers and making sure they are satisfied with their products and purchases.
E-trailer has become my go to for information. Great videos that explain everything in detail.
Molle panel connectors but seems a bit weird the don't include any screws or nuts to attach these connectors to the molle panel.
The shipment was fast. Only one day delayed due to weather.
Fast shipping. Competitive prices. Easy to use site.
Quick, easy, fast order and delivery. Very pleased with the service.
My shipment sat in MO at a USPS "origin facility" for 5 days before starting to move toward me in Massachusetts
Awesome quick shipping, exactly what. I ordered. Will definitely use again.
My cartridge for shower in rental had started leaking. Tried local hardware stores and couldn't find an exact match. U guys did and it solved the leak immediately! Ty!
2 Packages, both with a pair of large scissor jacks, both shipped in manufacture boxes.
1st one arrived timely, but box was beaten so bad the contents were sticking out, the 2nd was lost in shipping, finally came a week later, this one the contents were damaged, but I was able to reshape the bent steel with a 3lb sledge hammer (I felt it necessary, since I didn't want a repeat situation) and I needed the jacks ASAP.
FedEx ground is terrible, not worth the free shipping, this is not my first experience with FedEx ground mishandling packages, lesson learned. And, maybe a box in a box would help!?
#1 place to get all you need for trailers!
This is the second time I ordered the trailer wiring for a 2012 Nissan Frontier and this is the second time the relay caps will NOT seat. It was too long after the first order to return them before I attempted to install them. This one has the same issue. Even using Dielectric grease as suggested by etrailer they will not seat all the way down. Trying to return this set, but no luck so far.
Went smoothly, price was good, customer service was good
Good experience. Have not opened and installed jack.
The hitch was a perfect fit but the bolts didn't thread on no matter how much I cleaned the nuts, wound up using the bolts I took off from the tow arm.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members