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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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South Carolina
1 review
0 helpful votes
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Box trailer ramp hinge
March 3, 2024

As usual, eTrailer delivers... the right products... good prices... quick delivery. Always great service

Date of experience: March 2, 2024
Utah
1 review
0 helpful votes
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Great service and great products!
March 2, 2024

This is my third receiver hitch I have purchased from ETRAILER.COM, the previous two worked great very easy to install great quality. I expect the same experience with this latest hitch purchase. I would definitely recommend ETRAILER.COM! Great service and great products!

Date of experience: March 2, 2024
Arizona
1 review
0 helpful votes
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Looks robust and quality made.
March 2, 2024

Very easy to install and fit without any issues. Only challenge I had installing, I installed by myself, however, it still only took an hour to complete installation.
The shipping box had several holes, and thankfully the hardware was taped inside of hitch. Thank you for quality product.

Date of experience: March 2, 2024
Ohio
1 review
0 helpful votes
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Trailer, brakes, and bearings
March 2, 2024

Great website and videos. Everything is exactly what I ordered and looks excellent. Very happy.

Date of experience: March 2, 2024
California
1 review
0 helpful votes
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Just what I needed
March 2, 2024

Ordered a harder to find mounted tire and rim combo for my tent trailer, it ended up being cheaper and the color coating I was looking for. In the end the item even arrived quicker than estimated as well. Exactly as described!

Date of experience: March 2, 2024
Georgia
1 review
0 helpful votes
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Made finding what I need easy.
March 2, 2024

All items clearly explained and plenty of online and phone help if needed.

Date of experience: March 2, 2024
Florida
1 review
0 helpful votes
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Great product. Nee
March 2, 2024

Detailed instruction was a bit confusing due to the product rework on the base not having the slits as shown in the instruction manual, but hooks. Also need information on hooking up stabilizer cables.

Date of experience: March 2, 2024
Pennsylvania
1 review
0 helpful votes
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Looks great deff heavy duty.
March 2, 2024

They are exactly what I paid for. You may think expensive but they are worth every penny if you want to be confident in the material and its reliability. Thanks.

Date of experience: March 2, 2024
California
1 review
0 helpful votes
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Easy. Wish I knew more about wiring compatibility with my factory plug though. I added to my order about 30 min after placing it online and had to call a representative on the phone and he was able to bundle everything into my order so I could get free shipping.

Date of experience: March 2, 2024
Georgia
1 review
0 helpful votes
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Saved me $$$
March 2, 2024

Supper easy, helpful and quick. Delivery was on time. My questions were answered, and you saved me a good deal.
Thank you

Date of experience: March 2, 2024
New York
1 review
0 helpful votes
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Tonneau Clips
March 2, 2024

Needed new clips to hold up my tonneau cover and came across your site on the web, it was easy to use and I received the parts within a couple days. I was very satisfied and will use your site in the future.

Date of experience: March 2, 2024
Florida
1 review
0 helpful votes
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Some delay on payment page (no choices showed and continue was greyed out) but i clicked back and forward again and card options showed up.

Date of experience: March 1, 2024
California
1 review
0 helpful votes
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Went fine but I could not figure out to enter my space number in my address. I also wanted to get Installation Kit they mentioned in suggestions, but nothing came up under search. I suggest offering it on the same page as well as the Tensioners.

Date of experience: March 1, 2024
Virginia
1 review
0 helpful votes
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Great service
March 2, 2024

The tires and wheels I ordered were well priced and were delivered to me in three days after placing the order.

Date of experience: March 1, 2024
Virginia
1 review
0 helpful votes
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Fast delivery
March 2, 2024

Found the exact replacement of tire and rim for pontoon trailer

Date of experience: March 1, 2024
Illinois
2 reviews
0 helpful votes
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Price was fair so was the shipping but the item was sent in its original packaging box with a shipping lable attached to it

Date of experience: March 1, 2024
Washington
1 review
0 helpful votes
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Quality part. Bad packaging.
March 1, 2024

4 the part is quality,but the packaging was terrible. Both arms were hanging out of the box. It didn't help when the UPS driver drug it out of the van and on to the street. So packaging definitely needs work.

Date of experience: March 1, 2024
Nevada
1 review
0 helpful votes
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Overall great experience
March 1, 2024

Ordering process was easy and the product arrived one day early. I had reservations about ordering the Hopkins easy lift tailgate assist product for my 2017 Toyota Tacoma because I did not know if it would work. I chatted with Kristen from etrailer.com and she assured me that it would work. It did work, only because I opened up the tailgate and rerouted the rear view camera cables away from the "Hole B" and made sure they would not conflict with the easy lift product. If I had not moved the cables, I believe the camera cables would keep getting pinched or even cut by the easy lift torsion bar. I would recommend anyone with a Toyota Tacoma tailgate camera to open up the tailgate and reroute the camera cables away from the easy lift torsion bar before you start the project.

Date of experience: March 1, 2024
Kentucky
1 review
0 helpful votes
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Fast
March 1, 2024

Easy to look up products and fast delivery, got it in just a few days

Date of experience: March 1, 2024
Washington
1 review
0 helpful votes
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Yakima rubber mount
March 1, 2024

Product was delivered within 4 days and was very convenient.

Date of experience: March 1, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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