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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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Georgia
1 review
0 helpful votes
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Kate was extremely helpful in assisting me and was very patient with my questions!

Date of experience: March 4, 2024
New York
1 review
0 helpful votes
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Great experience
March 4, 2024

As expected, no surprises! This was a great shopping experience.

Date of experience: March 4, 2024
California
1 review
0 helpful votes
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Easy
March 4, 2024

Site was easy to navigate. Found all my questions quickly.

Date of experience: March 4, 2024
Florida
1 review
0 helpful votes
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Toyota forerunner, brake controller
March 4, 2024
Updated review

Ordering as fast and easy on the videos really help with installation. This was my fifth purchase from you. Everything went seamlessly would buy from you again.

Date of experience: March 4, 2024

Ordering as fast and easy on the videos really help...
February 25, 2024
Previous review

Ordering as fast and easy on the videos really help with installation

Date of experience: February 24, 2024
California
1 review
0 helpful votes
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I purchased a Yakima rooftop rack for my son's 2019 Hyundai Santa Fe. The high quality item arrived on time as advertised and in excellent condition. We installed it today with no complications. Etrailer provided very useful installation videos which helped to interpret the written instructions. This is the third rooftop rack I have purchased from etrailer. My experiences from all three purchases were very similar.

Date of experience: March 3, 2024
Georgia
1 review
0 helpful votes
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Repeat customer
March 4, 2024

Etrailer is always great. I've ordered from them a few times and the prices are good and the shipping has always been fast. Thank you

Date of experience: March 3, 2024
Hawaii
1 review
0 helpful votes
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Awesome
March 4, 2024

Best investment i made for my 4runner when going camping, now i have alot of room to add those extra bags or coolers if needed

Date of experience: March 3, 2024
Pennsylvania
3 reviews
0 helpful votes
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Roofrack bliss
March 4, 2024

Easy to find exactly the parts I needed for my truck and then found exactly the instructions I needed on YouTube to install it correctly and easily. Great experience.

Date of experience: March 3, 2024
Texas
1 review
0 helpful votes
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One stop shopping
March 4, 2024

Great place to shop for all kinds of trailer accessories

Date of experience: March 3, 2024
Missouri
1 review
0 helpful votes
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Happijack tie plates
March 3, 2024

Happy and fast transaction! Affordable and a great product.

Date of experience: March 3, 2024
Louisiana
1 review
0 helpful votes
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Black/grey water vent covers
March 3, 2024

Ordering was quick and easy. E-trailer had exactly what I needed at a reasonable price.

Date of experience: March 3, 2024
South Dakota
1 review
0 helpful votes
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Easy to order, fast service, good product. Thank you.

Date of experience: March 3, 2024
Alabama
1 review
0 helpful votes
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Wiring harness.
March 3, 2024

Have not installed yet but purchasing experience was fine.

Date of experience: March 3, 2024
Alabama
1 review
0 helpful votes
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Great experience!
March 3, 2024

Easy to use website. Had what I needed, fair price, and quick shipping.

Date of experience: March 3, 2024
Florida
1 review
0 helpful votes
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It was pretty simple
March 3, 2024

Just installed the hitch receiver & the plug an play trailer wire harness on my 2016 audi q5. Tips. When removing bumper cover just set it aside protect it with blankets or whatever, u Do Not need to disconnect all the wires, make sure not to pull or tug on bumper wire harness, but this made things way faster.yes 2 people are better then 1 But I did 98% myself and asked wife to give me a hand for just few sec. Now for the wire harness in the hatch u do have a few screws then u just have to play a bit to pop the clips take ur time. Finding a location was a little tricky I ended up putting the black box inside the sheet metal of hatch with the peel an stick pad made it secure. And now feed most wires inside the sheet metal to the taillights plugs. I then bundled up the extra wire zip tie it and feed it back inside the hatch everything is out of the way hiding Now I found the power yellow wire was just a tad short running pass the hing behind the side trim down to battery but im sure this was because of my location, so I did make mine longer with a couple butt connectors, and u can put a smaller loop end on also, the one that is on will work but seem kinda big.etrailer YouTube videos help a lot.

Date of experience: March 3, 2024
Minnesota
1 review
0 helpful votes
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Great experience.
March 3, 2024

On time. The package came well-protected.
Just what I ordered.

Date of experience: March 3, 2024
Michigan
1 review
0 helpful votes
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Very easy to select the cross-bars to fit my particular vehicle's roof rack. Was able to see a wide array of products available that fit my vehicle, then sort accordingly for best price point.

Date of experience: March 3, 2024
California
1 review
0 helpful votes
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Good job. Always have good and reasonable products 10.10 10

Date of experience: March 3, 2024
Wisconsin
1 review
0 helpful votes
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Great experience
March 3, 2024

Once again I was not disappointed, service is great.

Date of experience: March 3, 2024
Massachusetts
1 review
0 helpful votes
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Always a pleasure
March 3, 2024

If you need a trailer part this is the place to go

Date of experience: March 3, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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