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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Kate was extremely helpful in assisting me and was very patient with my questions!
Site was easy to navigate. Found all my questions quickly.
Ordering as fast and easy on the videos really help with installation. This was my fifth purchase from you. Everything went seamlessly would buy from you again.
Ordering as fast and easy on the videos really help with installation
I purchased a Yakima rooftop rack for my son's 2019 Hyundai Santa Fe. The high quality item arrived on time as advertised and in excellent condition. We installed it today with no complications. Etrailer provided very useful installation videos which helped to interpret the written instructions. This is the third rooftop rack I have purchased from etrailer. My experiences from all three purchases were very similar.
Etrailer is always great. I've ordered from them a few times and the prices are good and the shipping has always been fast. Thank you
Easy to find exactly the parts I needed for my truck and then found exactly the instructions I needed on YouTube to install it correctly and easily. Great experience.
Ordering was quick and easy. E-trailer had exactly what I needed at a reasonable price.
Easy to order, fast service, good product. Thank you.
Easy to use website. Had what I needed, fair price, and quick shipping.
Just installed the hitch receiver & the plug an play trailer wire harness on my 2016 audi q5. Tips. When removing bumper cover just set it aside protect it with blankets or whatever, u Do Not need to disconnect all the wires, make sure not to pull or tug on bumper wire harness, but this made things way faster.yes 2 people are better then 1 But I did 98% myself and asked wife to give me a hand for just few sec. Now for the wire harness in the hatch u do have a few screws then u just have to play a bit to pop the clips take ur time. Finding a location was a little tricky I ended up putting the black box inside the sheet metal of hatch with the peel an stick pad made it secure. And now feed most wires inside the sheet metal to the taillights plugs. I then bundled up the extra wire zip tie it and feed it back inside the hatch everything is out of the way hiding Now I found the power yellow wire was just a tad short running pass the hing behind the side trim down to battery but im sure this was because of my location, so I did make mine longer with a couple butt connectors, and u can put a smaller loop end on also, the one that is on will work but seem kinda big.etrailer YouTube videos help a lot.
On time. The package came well-protected.
Just what I ordered.
Very easy to select the cross-bars to fit my particular vehicle's roof rack. Was able to see a wide array of products available that fit my vehicle, then sort accordingly for best price point.
Good job. Always have good and reasonable products 10.10 10
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

