Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
First time ordering and very well satisfied. Really impressed by the tracking of my order and delivery time was on point.
I haven't installed the unit yet so I can't speak to the produce but the purchasing and receipt of the product was a great experience.
The company kept me updated about my order every step of the way from order to processing to shipping and tracking to deliver and follow up with helpful articles and videos. It seems pretty obviously how a company should act but so many don't these days that it feels like white glove service!
Always find what i need, parts are great quality and excellent customer service.
Easy peazy! Had my order in three days and it installed nicely. I would recommend doing business with this company to my family and friends. Kept me informed of the shipping process and it seemed to be packaged pretty well.
SIte was easy to navigate and easy to place order. Fast shipping.
Nice and easy to find product and check out and very fast shipping. As always great experience.
Easy purchase, parts received within just a few days!
Saved $100s with eTrailer.com and their awesome guidance and videos showing me how to add the 2-5/16 ball to my Class V shank. I thought I was going to need to buy a whole new drop hitch, but turns out all I needed was the 2-5/16 ball that replaces the 2 way 2" or 1-7/8" ball it came with. Shipped in a few days and got me what I needed for my trip.
This is my second or third order from etrailer. Whenever I'm thinking of cargo carrying, whether for an Audi roof rack or a Ram receiver, this is the first place I look.
The Redarc Tow-Pro Elite RED-44FR is compatible with 2011 4Runner with RED-49FR plug-and-play wire harness. This website says only 2014-2023 but Redarc website says 2009-present 4Runners. With the 331-TPSI-002 mounting panel, everything looks and functions as if it where factory installed.
I ordered the 50mm × 90mm replacement u bolts for the Thule Canyon XT roof basket. They were the perfect size to fit the basket onto my Thule Wingbar EVO crossbars.
I really appreciate how quickly my order was processed. I also received my order promptly and definitely appreciated the extra customer service to ensure that I received my order.
Once receiving what I ordered it was a breeze, just plug n play. Looks like solid stuff that'll last
Got it in 3 days and took less then an hour to install with the help of my 7 year old son
USPS refused to deliver the 8 ft piece you shipped me, because it was oversized. I would have to pick it up which would take a hour of my time fighting traffic. Talked to you guys and the 800 usps number and I do not know which one did it but the next day it was delivered on my doorstep.
Still USPS has done this to me before so I recommend not using the usps, but rather fedex or UPS
As always working with etrailer is simple and works great
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

