etrailerReviews 18,889

When purchasing, the website showed delivery in 4 days, which was the reason I ordered. It turns out that the delivery informed is delivery from etrailer's warehouse, not delivery at my porch. This is not clear on the website and it was very disappointing. I had to buy the parts from other sources to be able to get my trailer fixed in time for my trip.

Arrived in a timely manner, great customer service.

Chat was helpful received item quickly but more boxes than I expected.

Although the hitch came fast, I must say Packaging was the weak point. No bubble wrap, or plastic wrap or any sort of protection for the hitch. Box had several holes in it when arrived and hitch had no protection and had wear spots down to bear metal. I contacted retailer and while they did understand my concerns they offered me a $20 credit for a can of Rust-Oleum spray paint to touch up the hitch. I don't understand how placing a heavy hitch in a box and shipping it without any protection would be the best method.

Great tech service via text. Nicholas was great. The parts arrived on time, packed well. Brakes are installed and it was a great experience from start to finish!

I ordered a part required for flat towing my vehicle, but I needed it by the expected delivery date since I had an appointment to get my vehicle serviced which included the part coming from eTrailer. Well, not only did the part arrive on time, but it actually arrived a couple days ahead of the expected delivery date. I believe this part arrived ahead of expected delivery is because the order was processed and subsequently shipped the same day I placed the order. Thank you eTrailer for such quick service!

Thanks, quick and easy, I made an ordering mistake and the return was painless, Thanks again

Same price as Amazon or other online retailers, ordered from eTrailer because they're not Amazon and same cheapest price as I found. Delivered next day!

Excellent experience! All the customer service representatives were more than ready to help me get the right items.

Great Service, fast shipping, on point instructions!

Easy ordering. Found what I was looking for. The weather tech cup holder is a perfect fit for my Yetti coffee cup.

Awesome! Easy ordering! Simple, easy and fast. Can't locate the location of a 30 amp fuse placement.

Easy to find parts, lots of helpful information about products and smooth ordering process.

I don't do feedback and am not happy with having to respond to whether or not I received an order. Rest assured that if I didn't get it you would hear from me. That's what tracking confirmation is for (for you). This is just BS online marketing crap that takes time on my part and tries to drive future sales on yours. P.S. If I'm going to order from you, it's because you have the right part at the right price. If I find it somewhere else cheaper, I'll buy it there. Cut down your amount of communication emails!

I have a new 2023 f150 king ranch pickup the has a shorter receiver hitch. The 18 inch replacement for the original extension fit perfectly.