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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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North Carolina
1 review
0 helpful votes
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Trailer Parts
March 7, 2024

Very easy to order trailer parts and the items arrived in a couple days. The items fit perfectly on our trailers and saved us money.

Date of experience: March 7, 2024
Oregon
1 review
0 helpful votes
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Great time
March 7, 2024

Got the delivery and was exactly what i needed and was super quick getting here

Date of experience: March 7, 2024
Texas
1 review
0 helpful votes
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So far so good.
March 7, 2024

I went on a little splurge with Etrailer. We're in the process of buying an Arctic Fox 1150 slide in truck camper. This baby is 3358 dry weight, which I have seen in various posts isn't even an accurate dry weight. I digress. We have a 9 hour drive each way to pick it up so we want to make sure the truck is rigged to bring it home without any handling issues. So we bought Timbren Rear Axel suspension enhancements, and Supersprings SuperSwey stops. I have a 2024 F350 and this model requires 2- 1 inch spacers (total of 4) each side for the Timbrens. All very easy to install with some basic mechanical knowledge. I'm certainly no automotive mechanic. I also bought the Torklift front and rear frame mount camper tie downs and Fastguns. Brackets went on mostly easy. They are a little more challenging. I haven't used those or the Fastguns yet, as I haven't picked up the camper yet. I'm still debating on the Torklift stableloads. The cost doesn't seem to justify the problem. Most items arrived quickly and everything was well packaged. I'm totally satisfied (so far) with everything purchased from etrailer.

Date of experience: March 7, 2024
Georgia
1 review
0 helpful votes
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Easy
March 7, 2024

Exact fit. Easy replacement. Arrived within 2 days.

Date of experience: March 7, 2024
California
1 review
0 helpful votes
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One stop shopping with all your trailer, towing, and RV needs. Combine the great inventory and fast shipping with the best customer service around and that's etrailer.

Date of experience: March 7, 2024
Washington
1 review
0 helpful votes
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Replacement for Atwood
March 7, 2024

Fast processing and quick delivery. It comes with different backing plates but we didn't need to use them. The product fit perfectly in existing spot! Easy to install!

Date of experience: March 7, 2024
New York
1 review
0 helpful votes
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Trailer tires
March 7, 2024

Excellent communication as well as selection. Will order from them again.

Date of experience: March 7, 2024
North Carolina
1 review
0 helpful votes
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Highly recommended
March 7, 2024

Ordered new rails for my fifth wheel, website said will fit my truck but when I received it instructions said won't fit. Called for clarification, Brandon was very helpful, rushed new rails and paid return postage.

Date of experience: March 7, 2024
Texas
2 reviews
0 helpful votes
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Wrong Item
March 7, 2024

You guys send me wrong hit, call you back so you can replace it, customer mad, received item back now all good that is why I give you 4 stars

Date of experience: March 7, 2024
Tennessee
1 review
0 helpful votes
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It was a Very easy order process. I measured and knew this handle would be al ittle tight, but I couldn't get it on over the handle itself. The measurement of.75" is accurate, but if you have a handle a little bigger, don't think you are going to stretch it over the handle...it will not stretch. That was my self inflicted problem, not their problem. That's the only reason it is 4 stars.

Date of experience: March 7, 2024
Tennessee
1 review
0 helpful votes
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Fast and easy
March 7, 2024

I swear trailer has the absolute fastest shipping known for to man. My order was shipped the next day from when I ordered it and then showed up a day early. Thanks you guys

Date of experience: March 7, 2024
California
1 review
0 helpful votes
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Helpful
March 7, 2024

Nice informative site with videos describing products and their application. Haven't installed mine yet but so far so good.

Date of experience: March 6, 2024
Oregon
1 review
0 helpful votes
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Timely delivery and perfect match
March 7, 2024

The side clearance lites described in the catalogue were a perfect replacement for the ones I was replacing. Measurements were a match!

Date of experience: March 6, 2024
Virginia
1 review
0 helpful votes
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Delivery was relatively fast (issue reported on Friday, received Wednesday). But I reported two things were missing from my original order: M6 x 16 flat washer (missing two, shipment had 10) and M6 spring washer (missing 1 received 0). So I'm still missing a piece to complete the install (and can't install any of it base kit, RCL/RCH 4 kit, and rails).

At this point it's one spring washer, I'm going to see if the local hardware store has it.

Date of experience: March 6, 2024
Idaho
1 review
0 helpful votes
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Thanks for your suggestion for this carrier for our collapsible scooter.

Date of experience: March 6, 2024
California
1 review
0 helpful votes
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Great customer service
March 7, 2024

Had an issue with damaged in shipping product and they were so willing to resolve this issue

Date of experience: March 6, 2024
Georgia
1 review
0 helpful votes
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Miscellaneous Thule Parts
March 7, 2024

Received order in about a week. All parts ordered accounted for.

Date of experience: March 6, 2024
Georgia
1 review
0 helpful votes
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Wheels
March 17, 2024
Updated review

Always a smooth process when ordering and great parts, but I ordered the wrong part.

Date of experience: March 6, 2024

Always a smooth process when ordering and great parts!
February 28, 2024
Previous review

Always a smooth process when ordering and great parts!

Date of experience: February 27, 2024
Tennessee
2 reviews
0 helpful votes
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Delivered on time with no issues. The quality is awesome and other than wrestling with the weight - installing was easy. The box could have been reinforced a bit since the sharp edges ripped through. Would buy again - in fact I did - one for my daughter and one for me!

Date of experience: March 6, 2024
California
1 review
0 helpful votes
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Great company to work with
March 7, 2024

Been a customer for years and have nothing but positive feedback. Great selection and great pricing! Customer service reps are knowledgeable and friendly

Date of experience: March 6, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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