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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Very easy to order trailer parts and the items arrived in a couple days. The items fit perfectly on our trailers and saved us money.
Got the delivery and was exactly what i needed and was super quick getting here
I went on a little splurge with Etrailer. We're in the process of buying an Arctic Fox 1150 slide in truck camper. This baby is 3358 dry weight, which I have seen in various posts isn't even an accurate dry weight. I digress. We have a 9 hour drive each way to pick it up so we want to make sure the truck is rigged to bring it home without any handling issues. So we bought Timbren Rear Axel suspension enhancements, and Supersprings SuperSwey stops. I have a 2024 F350 and this model requires 2- 1 inch spacers (total of 4) each side for the Timbrens. All very easy to install with some basic mechanical knowledge. I'm certainly no automotive mechanic. I also bought the Torklift front and rear frame mount camper tie downs and Fastguns. Brackets went on mostly easy. They are a little more challenging. I haven't used those or the Fastguns yet, as I haven't picked up the camper yet. I'm still debating on the Torklift stableloads. The cost doesn't seem to justify the problem. Most items arrived quickly and everything was well packaged. I'm totally satisfied (so far) with everything purchased from etrailer.
One stop shopping with all your trailer, towing, and RV needs. Combine the great inventory and fast shipping with the best customer service around and that's etrailer.
Fast processing and quick delivery. It comes with different backing plates but we didn't need to use them. The product fit perfectly in existing spot! Easy to install!
Ordered new rails for my fifth wheel, website said will fit my truck but when I received it instructions said won't fit. Called for clarification, Brandon was very helpful, rushed new rails and paid return postage.
You guys send me wrong hit, call you back so you can replace it, customer mad, received item back now all good that is why I give you 4 stars
It was a Very easy order process. I measured and knew this handle would be al ittle tight, but I couldn't get it on over the handle itself. The measurement of.75" is accurate, but if you have a handle a little bigger, don't think you are going to stretch it over the handle...it will not stretch. That was my self inflicted problem, not their problem. That's the only reason it is 4 stars.
I swear trailer has the absolute fastest shipping known for to man. My order was shipped the next day from when I ordered it and then showed up a day early. Thanks you guys
The side clearance lites described in the catalogue were a perfect replacement for the ones I was replacing. Measurements were a match!
Delivery was relatively fast (issue reported on Friday, received Wednesday). But I reported two things were missing from my original order: M6 x 16 flat washer (missing two, shipment had 10) and M6 spring washer (missing 1 received 0). So I'm still missing a piece to complete the install (and can't install any of it base kit, RCL/RCH 4 kit, and rails).
At this point it's one spring washer, I'm going to see if the local hardware store has it.
Thanks for your suggestion for this carrier for our collapsible scooter.
Had an issue with damaged in shipping product and they were so willing to resolve this issue
Received order in about a week. All parts ordered accounted for.
Always a smooth process when ordering and great parts, but I ordered the wrong part.
Always a smooth process when ordering and great parts!
Delivered on time with no issues. The quality is awesome and other than wrestling with the weight - installing was easy. The box could have been reinforced a bit since the sharp edges ripped through. Would buy again - in fact I did - one for my daughter and one for me!
Been a customer for years and have nothing but positive feedback. Great selection and great pricing! Customer service reps are knowledgeable and friendly
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

