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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Easy and fast. User friendly web design. Tires arrived in a box and they look great. Haven't installed them yet.
Easy to shop. Found what I needed for my scooter on RV
The delivery was just regular but came two days earlier than I was told. I chat twice with employees who answered all my questions.
Thank you, always there when needed Had a Problem in receiving the package.I Forgot to give you the site number. Very satisfied, thank you.
I'm an older person and ordered a part for my son's vehicle. The package arrived beat up so I notified the company with my concern. I received an immediate response with assurance to follow through if anything was wrong. My son was very happy with the product and understood that shipping it was not easy. Satisfied customer.
I received the right rear jack for my ground control 3.0 in less than 3 days.
Installation was simple as I had replaced the left side previously, there are only 6 bolts and 2 connectors
One of the best additions to my van. Installed them in about two minutes, very easy.
Free shipping! Not able to review product quality until I open the box and install.
This was the only place who had the complete tire and rim i needed for my trailer. I could not find it anywhere else. Price was pretty good.
Another's excellent transaction. Always check with them on all my towing and RV upgrades
It wasn't bad just fighting it a little I had to do some trimming on the hitch because it was hitting the spare indent so it wouldn't go up after that it was easy wish it came with different nuts nylon inside the nuts not just a basic nut
Everything went as smooth as could be expected from ordering to delivery.
Kit came quick and fit plug & play. No splicing, just had to add a ground lead (included) per instructions. Video on the website was excellent & gave me all I needed to know.
Make the through axel mount more universal, so customers don't have to spend $30 extra whenever they buy your product. Or at least exploit the fact that you need to buy the extra piece at checkout. I was extremely excited to go riding and had to cut off a piece of my garden hose to stick through your mount, so there wouldn't be any play on my 15x110mm through axel.
Ordered the snap latches for an old xcargo carrier top. Mounted right up to existing holes no fuss no muss. Only wish for the amount you have to pay they would include the nuts,bolts,& washers as I had to purchase them Oh
Easy to shop, ordered parts from the parts list i have from the trailer dealer.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members