On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Ordering was pretty easy, I didn't have any problems finding what I needed, and order came when expected and everything was in good condition.
Fast and easy, price was very good, service was A1+
Great experience had the part I needed when shopping on the internet
I would say I had a positive shopping experience but the product I purchased is poorly designed. It sits too low and there is clearly room for it to sit higher.
Excellent experience. Easy to order and good prices.
Nice stuff for our RV - good web site for exploring! We tested this ob my truck and worked GREAT!
The only thing is the Cord is to short to reach back from the plug in in back seats of truck to go all the way back to RV tires. So ordered an Adapter to plug into regular outlet on outside of RV. HOPEFULLY this works?!
Etrailer is the best in the business. Great selection, amazing install videos, on point pricing and lightning fast delivery every time.
Etrailer has a huge selection of items related to your trailer needs. I have purchased from them in the past and shipping is fast.
My wife and I did the installation. It was straightforward with no issues. Nice to see videos from E-trailer on YouTube.
Always great service before and after sale and always great prices.
Trailer hitch arrived quickly and in good condition. It looks like a quality well designed product.
Shopping experience went smoothly. Install was a breeze. With help from a friend of course. :)
Hitch arrived 6 days late. Box was in bad shape. Scratches on the hitch base, no dents. They obviously moved it with a forklift.
UPS did not do good.
These heacy items need to be crated / not shipped in carboard.
The Yakima parts were out of stock and trying to get me to buy the whole cradle (at $100 a piece). E Trailer had the strap only in stock for less than 10 bucks a piece and it arrived 3 business days later. I'll definitely look to them first!
Excellent service and delivery. Look forward to the next time.
Shopping on etrailer.com is very easy and it is really nice to receive product in such a timely manner.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members