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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Watched a Youtube install video and they said 30 minutes and it was 30 minutes. I did use a DeWalt Heavy Duty impact driver which was help save time. If you don't have one, it will be 45 minute install. Also, you need another person to hold the saddle in place while the bolts are set. The middle bolt setting worked perfect for my Ram 3500 and Montana 330RL. Left me about 6" of room.
Great prices and fast service. I will be back to purchase anything we need for the new trailer!
Painless. Ordering, delivery time, installation. All were Painless.
The only problem I encountered was the previous owner had installed a very small and inadequate stableizer and it's removal was challenging.
Installation of the new one was not difficult at all.
Etrailer upgraded my shipping to express free. My item arrived on the 3rd day. Great customer service!
I saw what I wanted. I bought it. You delivered it in a timely fashion. I installed it. It works. If only all of life was so simple.
Great service and price. Fit perfectly and works great! Thank you!
Had to stop in the middle of changing hubs and rotors to go to hardware stop to get the correct bolt. In the parts bag there was an incorrect bolt for the caliper mounting bracket. Quite a dirty job to interrupt to retrieve one mid-pulled bolt in the packaging dept!
Would have rated 5 stars but had to pay for a higher priced wiring harness because of the other item was out of stock and not expected to be in stock for 2 weeks.
Etrailer customer selection and service was great, their website is full of very helpful information, but delivery with USPS was slow. Order placed on 2-28-24 and delivered on 3-8-24
I called and spoke with someone to insure I made the correct purchase for my needs. They were extremely helpful in guiding me.
Very easy to order. Product was as described. Website is detailed. Shipped and received with no issues. Thanks again.
Easy and fast.thanks always easy to deal with.look forward to doing business with you in the future. Thanks
Customer service is top notch, always has been. Highly recommend. I wish all companies were as professional as Etrailer.
Fast service, had the correct item I needed for my 5th wheel
I found what I was looking for at a great price. Very easy to check out. Very fast shipping.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members