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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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Tennessee
1 review
0 helpful votes
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Lock replacement
March 10, 2024

Got parts quick and locks installed easily with no modifications

Date of experience: March 9, 2024
California
1 review
0 helpful votes
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Perfect Fit
March 9, 2024

Took to my friend's body shop. Took them less than 3 hours. They had to drill 2 holes to secure the part. Overall, very happy with the purchase.

Date of experience: March 9, 2024
North Carolina
1 review
0 helpful votes
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On time.!
March 9, 2024

Easy to find part and order.parts arrived on time and was as ordered. Easy to install and would buy from this supplier again.

Date of experience: March 9, 2024
Washington
1 review
0 helpful votes
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Easy to find replacement parts for older products on your website.

Date of experience: March 9, 2024
Texas
1 review
0 helpful votes
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James G
March 9, 2024
Updated review

I have already written a review but I'll say again this co.pany is awesome they just checked on me to see if I received the package

Date of experience: March 9, 2024

Website is glitchy when paying it just keeps cycling...
March 1, 2024
Previous review

Website is glitchy when paying it just keeps cycling when trying to pay through paypal

Date of experience: March 1, 2024
New York
1 review
0 helpful votes
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What all customers should expect.
March 9, 2024

Customer service was clear, direct and informative. Shipping was fast.

Date of experience: March 9, 2024
Texas
1 review
0 helpful votes
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Trailer Bearing Set
March 19, 2024

Bearings & races in the kit were correct but grease seal for my spindle was not correct. Having to order grease seal from a different vendor as no where on ETrailer did I find the correct seal. FED *******UC

Date of experience: March 9, 2024
North Carolina
1 review
0 helpful votes
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Perfect Original Keys
March 9, 2024
Updated review

Quick, easy, and a decent price! These keys were identical to the originals.

Date of experience: March 9, 2024

Quick, easy, and a decent price!
February 29, 2024
Previous review

Quick, easy, and a decent price!

Date of experience: February 29, 2024
Texas
1 review
0 helpful votes
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Happy Shopper!
March 9, 2024

It didn't take long to find what I was looking for at etrailer. Ordering and delivery were easy and quick, once again. I wouldn't hesitate to order from them again and would recommend etrailer to everyone!

Date of experience: March 9, 2024
Pennsylvania
1 review
0 helpful votes
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You are very kind and gracious
March 9, 2024

Thank you. I look forward to more business with this company.

Date of experience: March 9, 2024
North Carolina
1 review
0 helpful votes
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Chinook
March 9, 2024

Simple and easy. How the fan cover works. It works great! Thanks!

Date of experience: March 9, 2024
North Carolina
1 review
0 helpful votes
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Very nice company to deal with.
March 9, 2024

I've bought multiple times from this company and I have always been well pleased everything. Good quality products. Great customer service. They definitely value their company and customers.

Date of experience: March 9, 2024
Texas
1 review
0 helpful votes
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Expensive return policy
March 19, 2024

I placed an order in the evening, & realized I didn't need one of the more expensive items the next morning. I called to cancel that one item, but was told that my item had shipped. It took a week for the package to arrive, & I was told that I would have to pay an additional.$17.54 to return this one part. I am not pleased with this policy, especially since I tried canceled the order in a timely fashion. I will certainly be more diligent in the future if I order from this company.

Date of experience: March 9, 2024
Arizona
1 review
0 helpful votes
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They are very well made!
March 9, 2024

They work well, but be aware they are not white as the picture shows. I called to verify that they are white before ordering but when they came they are creme or beige. The spec at etrailer is wrong by calling them white. ETrailer service was great and they are efficient and friendly.

Date of experience: March 9, 2024
Oregon
1 review
0 helpful votes
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Kayak pads
March 9, 2024

E trailer was fast processing and shipping my order.

Date of experience: March 9, 2024
New York
1 review
0 helpful votes
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Quick expedient service
March 9, 2024

Materials had arrived at my residence very quickly and intact. Thank you.!

Date of experience: March 9, 2024
Canada
1 review
0 helpful votes
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Easy as it gets
March 9, 2024

Always straight forward, Simple. Always accurate, on Time

Date of experience: March 9, 2024
Alabama
1 review
0 helpful votes
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Good prices
March 9, 2024

Web site was very easy to get around to fine what I needed

Date of experience: March 9, 2024
Michigan
1 review
0 helpful votes
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Everything was great thru order and receipt of the product until I did an inventory of the hardware provided and found that I was missing the 8 bolt retainers and the 4 frame spacers.

Date of experience: March 9, 2024
Utah
1 review
0 helpful votes
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Tires
March 9, 2024

Great! Always have great products and ready to help.

Date of experience: March 8, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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