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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Needed a 2 inch hitch extension so I could use a bicycle rack on my Tesla. Found what I needed and ordered. The order arrived as expected. The extension fits. The only slight issue is that the bike rack is a very tight fit. A good thing because you don't want the rack to jiggle about but makes it a bit difficult to put the rack into the extension. I'll probably just leave the rack on the extension and mount the whole thing to the car when I need it.
Easy no hassle ordering order and shipping updates were excellent.
Found what I needed easily. Intuitive and simple site to navigate.
B&W hitch was delivered without a hitch! Thank you for the fast experience.
Painless website directed me to the right trailer harness I needed. Easy checkout with great customer follow up to ensure I had the proper item. Thanks for making this possible.
Haven't installed yet. But it looks like it will be a perfect fit.
The last few cars I've had I decided to order the hitch from etrailer.com. From the ease of the website to fast delivery it has been a great experience. The latest hitch was for a new redesigned 2024 Chevrolet Trax. Purely a hitch for bike rack. It was the easiest installation yet, no dropping exhaust, it bolted right in, a second person helps. Etrailer is always my first choice.
Parts were easy to find and a fair price. They had the right kit for my camper.
Please refer to my first rating and score. Etrailer is outstanding 👍
Our shop has bought many, many products from ETRAILER and 90% of them have been great experiences.including this one. I was asking hard questions to the tech lady helping me and instead of BS her way thru it like alot of people do in some companies, she put me on hold to find out the CORRECT information. When people do that it tells me they care.I dont care if someone doesn't know all the answers to questions as long as they care enough to get the right one.
Etrailer phone support employees are the best!
Great company. Customer service is above and beyond.
Easy and nice, a very enjoyable experience. I would highly recommend them and will buy from them again.
This is not my first order from Etrailer. And, for anyone thinking of ordering. I totally recommend them. They are courteous and prompt when receiving and shipping your items. I have received my shipment within one week, which I appreciate. And I am quite happy with my product.
J'ai reçu la pièce un peu égratigné…etrailer mon dédommagé sans aucun problème.personnel au niveau internet très empathique et rapide…
J'adore
Very Good Experience, by fare the best place I have found towing and trailer parts and accessories.
Made a mistake on the order and they were able to correct it before shipping. Great customer service!
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

