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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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Texas
1 review
0 helpful votes
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Product an Service
March 10, 2024

Always has what others don't! At prices that are good.

Date of experience: March 10, 2024
Washington
1 review
0 helpful votes
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Satisfied with purchase
March 10, 2024

Needed a 2 inch hitch extension so I could use a bicycle rack on my Tesla. Found what I needed and ordered. The order arrived as expected. The extension fits. The only slight issue is that the bike rack is a very tight fit. A good thing because you don't want the rack to jiggle about but makes it a bit difficult to put the rack into the extension. I'll probably just leave the rack on the extension and mount the whole thing to the car when I need it.

Date of experience: March 10, 2024
Illinois
2 reviews
0 helpful votes
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Awesome
March 10, 2024

This was the best experience I ever had buying anything. Very easy

Date of experience: March 10, 2024
Texas
1 review
0 helpful votes
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The best all around experience
March 10, 2024

Easy no hassle ordering order and shipping updates were excellent.

Date of experience: March 10, 2024
Florida
1 review
0 helpful votes
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Found what I needed easily. Intuitive and simple site to navigate.

Date of experience: March 10, 2024
Michigan
1 review
0 helpful votes
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Delivered as promised!
March 10, 2024

B&W hitch was delivered without a hitch! Thank you for the fast experience.

Date of experience: March 10, 2024
Kentucky
1 review
0 helpful votes
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Rav4 trailer harness
March 10, 2024

Painless website directed me to the right trailer harness I needed. Easy checkout with great customer follow up to ensure I had the proper item. Thanks for making this possible.

Date of experience: March 10, 2024
Texas
2 reviews
0 helpful votes
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Trailer brake assembly
March 10, 2024

Haven't installed yet. But it looks like it will be a perfect fit.

Date of experience: March 10, 2024
New York
1 review
0 helpful votes
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2024 Chevrolet Trax Hitch
March 10, 2024

The last few cars I've had I decided to order the hitch from etrailer.com. From the ease of the website to fast delivery it has been a great experience. The latest hitch was for a new redesigned 2024 Chevrolet Trax. Purely a hitch for bike rack. It was the easiest installation yet, no dropping exhaust, it bolted right in, a second person helps. Etrailer is always my first choice.

Date of experience: March 10, 2024
Oklahoma
1 review
0 helpful votes
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Trailer Parts
March 10, 2024

Parts were easy to find and a fair price. They had the right kit for my camper.

Date of experience: March 10, 2024
Michigan
1 review
0 helpful votes
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You helped bring an idea to life!
March 10, 2024

Please refer to my first rating and score. Etrailer is outstanding 👍

Date of experience: March 10, 2024
Texas
1 review
0 helpful votes
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Not afraid to ask
March 10, 2024
Updated review

Our shop has bought many, many products from ETRAILER and 90% of them have been great experiences.including this one. I was asking hard questions to the tech lady helping me and instead of BS her way thru it like alot of people do in some companies, she put me on hold to find out the CORRECT information. When people do that it tells me they care.I dont care if someone doesn't know all the answers to questions as long as they care enough to get the right one.

Date of experience: March 10, 2024

Etrailer phone support employees are the best!
July 25, 2023
Previous review

Etrailer phone support employees are the best!

Date of experience: July 25, 2023
Washington
1 review
0 helpful votes
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Excellent!
March 10, 2024

Great company. Customer service is above and beyond.

Date of experience: March 9, 2024
Wisconsin
1 review
0 helpful votes
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Super easy and unbelievably fast
March 10, 2024

Easy and nice, a very enjoyable experience. I would highly recommend them and will buy from them again.

Date of experience: March 9, 2024
Florida
1 review
0 helpful votes
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Very Satisfied
March 10, 2024

This is not my first order from Etrailer. And, for anyone thinking of ordering. I totally recommend them. They are courteous and prompt when receiving and shipping your items. I have received my shipment within one week, which I appreciate. And I am quite happy with my product.

Date of experience: March 9, 2024
Iowa
1 review
0 helpful votes
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Happy
March 10, 2024

Everything arrived in good shape Thank you fast delivery. Loved your boxes with a handle on each side Great for the delivery people Great for the customers

Date of experience: March 9, 2024
Canada
1 review
0 helpful votes
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Service après vente
March 10, 2024

J'ai reçu la pièce un peu égratigné…etrailer mon dédommagé sans aucun problème.personnel au niveau internet très empathique et rapide…

J'adore

Date of experience: March 9, 2024
California
3 reviews
0 helpful votes
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Great service!
March 10, 2024

Very Good Experience, by fare the best place I have found towing and trailer parts and accessories.

Date of experience: March 9, 2024
Utah
1 review
0 helpful votes
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Great experience!
March 10, 2024

Made a mistake on the order and they were able to correct it before shipping. Great customer service!

Date of experience: March 9, 2024
Illinois
1 review
0 helpful votes
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Easy
March 10, 2024

Repeat customer, they always have what I need and it comes very fast at a reasonable price.

Date of experience: March 9, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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