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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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They provided all the item description so finding what I was looking for was fast, easy and i knew what i was getting. Placed my order and it shipped and arrived promptly with no hang up, hold up, issue or complaint.
Easy to find what I needed. Installed and fits. Too bad they are $$$
Hard to find replacement parts have been found! Shipping was fast too!
Fairly easy to install. Can be done with one person, but it is a heck of a lot easier with a second person to hold the assembly in place while threading on the nuts.
Have not had a chance to install yet but will update soon.
The only place I have found that had the seals I need, now I can get back on the water and set some hooks!
My name is not Micheal it is James! Other than that, fast shipping and my item was damage free!
The hitch arrived as promised and was easier to install than the reviews stated. You do need to block it up on one side or have a helper. Total time for a 65-year-old man to install it was 20 minutes. I don't think you even have to remove the bumper support pins. I did and that was very easy also.
Highly recommend this hitch for the 2023 Rogue.
Enjoy!
Peter
Having a 50 year old boat with leaking deck hatches, I ordered only one as a test. It worked perfectly. Tested with several days of rain. I then ordered the second length. It got installed The day the package arrived. Tested with two days of rain. What was nice about the Taylor Made gasket was 1) the price and 2) it came in a 7 foot length. The length used on each hatch was 6.5 feet.
Ordereing was easy and shipping went right out and there was excellent followup at each stage.
Always have what i need in stock. Local pick up would be a great option!
Used a tubular spacer to drop the mount below the running boards on Ram 3500
I was kept in touch with, at the moment my order was received. Throughout the waiting time I was reached out to and given updates on when I was going to receive my packages. I was not left in the dark.
Love e-trailer, everything was perfect. Wish the tires were manufactured a little sooner instead of 1.5 years ago but it's fine, we will see how they hold up to the Florida sun.
I am very impressed with the videos provided on the website. They are very helpful.
Shipping was extremely fast, packaged well, instructions clear and understandable. Hitch went on without a hitch.
All my items arrived quickly. No backorders or delays on any of my orders.
Thank you.
So easy to use your website with PayPal. This store has everything we need for our RV.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members