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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Awesome service and price, great instruction video, well designed products really make installation as simple, and effective as possible.
Was given as a gift. Arrived in a reasonable time but with part of the hitch sticking out through the carton and scuffed up some. Should still work but it seems like something that costs what it cost should be better packaged for shipping.
Easy ordering process, Quick delivery and easy installation. No issues.
Easy ordering process, Quick delivery and easy installation. No issues.
Have placed many orders with etrailer.com, I expect great service and they always deliver.
I ordered the wrong hub requested a return label and trailer sent me a return label no questions asked. Ordered the correct size and fit my axles and rims perfect
Your site is easy to navigate. I found the chains I needed for my Mustang during snowy winters in New England. I know, a Mustang is NOT the right car for snow but with these chains I've never missed a day of skiing. Great site. Great products. Thank you.
The product was as advertised and the videos are outstanding for installation.
The videos on the bike racks also helped me make my decision there too ensuring I would be happy with my purchase. Everything arrived quickly.
Sheila deserves a five star review. Very helpful and professional.
On the other hand, I find the return shipping cost to be excessive!
I needed a new set of installation bolts and other hardware for a CURT Hitch # *******, for my 2005 Ford F150. I searched many places, only finding the correct hitch, but no replacement hardware parts, until I finally ran across eTrailer.com. HOW EASY it was to get the correct parts! I entered my vehicle year, make, model, and hitch class (Class3). Done. ETrailer is the ONLY place you have to look!
I am definitely impressed with e trailer and appreciate the description of product that also includes a description video. It's nice to know ow your getting exactly what you expect when making a purchase. The only downside I experienced was the shipping by UPS was slow 🐌. That's definitely not e trailers fault. 5 stars from me! Thanks!
My experience w/ etrailer is a great one... I'll do more business in the further.
Ordered replacement roof vent only for 2010 Keystone Bullet TT. Old one brittle/cracked. New one fit like suppose to. Rain last nite. No leaks. Happy customer. Ordered another for spare.
Ordered a set of trailer bearings with races. They arrived when etrailer said they would and most importantly they fit.
Metal was thicker and I thought it would be the video shows that it mounting between the tongue. I cannot mount mine between the tongue. I had to mount it on top the tongue, but it worked out great. I would recommend this product.
Always easy to find what I need. Every time I've ordered (at least 3 times) they have delivered quickly and with exactly what I needed.
Great experience,, will use E trailer again
Great experience,, will use E trailer again
Great experience,, will use E trailer again
Great experience,, will use E trailer again
Great experience,, will use E trailer again
Always pleased to get an automotive part that fits and worked with all necessary parts.
Shipped and arrived quickly, installed next day at a workshop in less than half hour. Great experience overall
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members