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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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After searching the usual big online for options, I came across etrailer. So glad I went with you good price, timely delivery, and zero issues./
Great product. Fast delivery. Just installed took a little over an hour.
I was searching for an RV Dolly, but due to our trailers positioning, it had to meet very specific criteria. I called and the salesperson was both knowledgeable and helpful. Very impressed.
Purchased from etrailer.com because of the helpful installation videos. The shipping box had two giant holes in it (one of them taped over) from the heavy hitch that we purchased. There wasn't any internal packing material to stop the hitch from rolling around the box. The hitch could have crushed the other components we purchased. The other components we ordered seem to be fine, but I haven't installed them yet. If they are damaged, then I will update this review.
Great shopping experience! Hitch had a few scratches on it but otherwise looks to be in good shape. Will install soon.
Ordered, delivered fast, light fit like described and plugged right in
Etrailer did an awesome job processing my order very quickly and the FREE shipping was surprisingly fast, they offer a great selection with all the installation instructions and videos a person could ask for, very helpful and awsome prices on top of everything else! Thanks etrailer!
Ordered a Moryde cushioned pin box for my fifth wheel. It was delivered by truck freight. When it arrived, it was not on a pallet or any other type of packaging to protect it. The delivery driver just picked it up from the back of the truck and brought it out then literally dropped on my gravel driveway. When we called Moryde, they said it should have shipped on a pallet. If you order a pin box, reject it immediately if it does not come on a pallet or be missing any packaging. The front of the pin box is now scratched up and it's not centered properly. Etrailer says it's fine and I can use spray paint to fix the scratches since I already signed for it. It's a $700 item and now it has scratches all over the front of it. We have a call into Moryde to make sure it's still usable. Beware if you get anything shipped via truck!
ETrailer always has the best selection of products with great customer service.
The product was just what I needed and in perfect condition.
I ordered an AC unit for my camper it was so easy and the unit works well
I purchased a 5th wheel install kit that was custom tailored to my truck. It was easy to install.
I 0rdered parts for a truck that I didn't have yet and when the truck arrived I saw that the parts would not fit. The folks at eTrailer sent me a return label and a refund and then guided me to the correct parts that I needed to order for my truck. The people at eTrailer are ones to do business with.
Fifth wheel hitch was easy to assemble and operate. Seems to handle the trailer just fine.
Awning drive shaft snapped in two with awning open. I was able to tie the awning to a tree but could not close it to get home. Etrailer saved the day with a new power head and two day shipping thanks.
I havent had to use the traikler hitch yet but it arrived as promised and appears to be a great product. The website was very helpful in ordering
The part came in a timely fashion and was exactly what I ordered
Amazing experience. It fit perfectly perfect in my Pilot
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

