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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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Colorado
1 review
0 helpful votes
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Excellent service!
March 22, 2024

After searching the usual big online for options, I came across etrailer. So glad I went with you good price, timely delivery, and zero issues./

Date of experience: March 12, 2024
Texas
1 review
0 helpful votes
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Yellowing over load
March 22, 2024

Great product. Fast delivery. Just installed took a little over an hour.

Date of experience: March 12, 2024
North Carolina
1 review
0 helpful votes
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Great service
March 22, 2024

In stock same day shipping and follow up with customer.

Date of experience: March 12, 2024
Indiana
2 reviews
0 helpful votes
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Just right
March 22, 2024

I was searching for an RV Dolly, but due to our trailers positioning, it had to meet very specific criteria. I called and the salesperson was both knowledgeable and helpful. Very impressed.

Date of experience: March 12, 2024
Iowa
1 review
0 helpful votes
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Purchased from etrailer.com because of the helpful installation videos. The shipping box had two giant holes in it (one of them taped over) from the heavy hitch that we purchased. There wasn't any internal packing material to stop the hitch from rolling around the box. The hitch could have crushed the other components we purchased. The other components we ordered seem to be fine, but I haven't installed them yet. If they are damaged, then I will update this review.

Date of experience: March 12, 2024
Illinois
1 review
0 helpful votes
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Great to deal with
March 22, 2024

Never had any issues dealing with them. Always got correct order...

Date of experience: March 12, 2024
Virginia
1 review
0 helpful votes
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Great shopping experience! Hitch had a few scratches on it but otherwise looks to be in good shape. Will install soon.

Date of experience: March 12, 2024
Minnesota
1 review
0 helpful votes
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Good seller fast shipment
March 22, 2024

Ordered, delivered fast, light fit like described and plugged right in

Date of experience: March 12, 2024
Maine
1 review
0 helpful votes
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Etrailer did an awesome job processing my order very quickly and the FREE shipping was surprisingly fast, they offer a great selection with all the installation instructions and videos a person could ask for, very helpful and awsome prices on top of everything else! Thanks etrailer!

Date of experience: March 12, 2024
Missouri
2 reviews
0 helpful votes
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Disappointed with Shipping
March 22, 2024
Updated review

Ordered a Moryde cushioned pin box for my fifth wheel. It was delivered by truck freight. When it arrived, it was not on a pallet or any other type of packaging to protect it. The delivery driver just picked it up from the back of the truck and brought it out then literally dropped on my gravel driveway. When we called Moryde, they said it should have shipped on a pallet. If you order a pin box, reject it immediately if it does not come on a pallet or be missing any packaging. The front of the pin box is now scratched up and it's not centered properly. Etrailer says it's fine and I can use spray paint to fix the scratches since I already signed for it. It's a $700 item and now it has scratches all over the front of it. We have a call into Moryde to make sure it's still usable. Beware if you get anything shipped via truck!

Date of experience: March 12, 2024

ETrailer always has the best selection of products...
March 4, 2024
Previous review

ETrailer always has the best selection of products with great customer service.

Date of experience: March 4, 2024
Kentucky
1 review
0 helpful votes
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The product was just what I needed and in perfect condition.

Date of experience: March 12, 2024
Florida
1 review
0 helpful votes
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Excellent experience
March 22, 2024

I ordered an AC unit for my camper it was so easy and the unit works well

Date of experience: March 12, 2024
California
1 review
0 helpful votes
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Trouble free
March 22, 2024

I purchased a 5th wheel install kit that was custom tailored to my truck. It was easy to install.

Date of experience: March 12, 2024
Virginia
2 reviews
0 helpful votes
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I 0rdered parts for a truck that I didn't have yet and when the truck arrived I saw that the parts would not fit. The folks at eTrailer sent me a return label and a refund and then guided me to the correct parts that I needed to order for my truck. The people at eTrailer are ones to do business with.

Date of experience: March 12, 2024
Illinois
1 review
0 helpful votes
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So far so good
March 22, 2024

Fifth wheel hitch was easy to assemble and operate. Seems to handle the trailer just fine.

Date of experience: March 12, 2024
South Carolina
1 review
0 helpful votes
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Awning drive shaft snapped in two with awning open. I was able to tie the awning to a tree but could not close it to get home. Etrailer saved the day with a new power head and two day shipping thanks.

Date of experience: March 12, 2024
Wisconsin
1 review
0 helpful votes
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Great experience
March 22, 2024

I havent had to use the traikler hitch yet but it arrived as promised and appears to be a great product. The website was very helpful in ordering

Date of experience: March 12, 2024
Minnesota
1 review
0 helpful votes
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Trailer plug conversion kit
March 22, 2024

The part came in a timely fashion and was exactly what I ordered

Date of experience: March 12, 2024
Georgia
1 review
0 helpful votes
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Great job
March 22, 2024

Amazing experience. It fit perfectly perfect in my Pilot

Date of experience: March 12, 2024
Oklahoma
1 review
0 helpful votes
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Quality
March 22, 2024

The products are made in US quality. Pretty much genuine quality.

Date of experience: March 12, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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