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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Site is very easy to use, having the vehicle fit was a really easy way to find what products would work with my trailer.
Excellent product with easy assembly. Also the video product review were a great resource.
Part was correct, just took 11 days and no way to track progress through shipping. UPSP should not be used for shipping. When USPS was reliable it was ok to use, 3-4 days to receive a part. E Trailer should not use the USPS, the government has been trying to fix a broken mail system for years, stop using them for your business.
Needed a few replacement parts for our Savoy camper and Etrailer had everything we needed for a fair price.
I order alot of items for my business from alot of places this place has it figured out. There web site is easy to understand and navigate check out was easy as well. Prices were comparable to other places delivery was really fast. Would definitely recommend and I will use them again
I thought that the fenders fit up very nice and measured as they should. Welded up very nice and felt pretty sturdy. One tack was broken on a fender as well as 3 small dents I assume came from shipping. Could use a little more packaging.
Awesome delivery time with exactly what I ordered. Will use them again
Website is easy to use. Last hitch for a Subaru Forester took a bit longer than expected but it was due to a typical rusty bolt and stubborn exhaust hangers.
Thank you for calling and telling me there was an alternate item in stock for me.
Parts were easy to identify on the website and instructional videos were very helpful. Overall a very good experience.
I was very pleased easy to install. Fits and looks nice after installation. Very very reasonable in price. Delivery was excellent. And on time is promised. Very pleased. Thank you.
Very easy to order and find what I need. Simple check out without a bunch of other screens to have to go to. Very great experience
I needed a hitch for my GV80 to mount my Thule bike rack, and in under 5 minutes I had placed the order and received a email confirmation. The item was delivered when it was supposed to, and the overall experience was very positive!
Easy to order, quick turn around to shipping. Arrive on time 2 days later. Husband happy with the item and immediately attached it to our Toyota pick up.
Fast service and excellent quality. I had to make one adjustment, but not unsurmountable. The velcro straps to secure the bike at the front tube were not long enough to go around my e-bike battery pack. All I had to do was stitch on an extension and back in business. Just something to consider. Thank you.
Original shipment missing parts. New shipment sent and return label for the 1st shipment also. Super easy
Simple and what I was looking for great help the instruction video's
All items were included for a new instullation Nice quality Works great
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members